Manager, Scribes

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Responsible for ensuring the frontline scribe team assists physicians with speed and accuracy, recording all aspects of the patient encounter based on the requisite level of coding and generating a master electronic document with entails the office visit’s details. This team does not perform patient care. Utilizes available tools to monitor performance both in the moment and retrospectively.

Primary Functions & Responsibilities:

• Direct Manager Responsibilities: Drives the full employment life cycle experience for all direct reports. Performs selection and placement tasks for open positions, fulfills onboarding actions, assesses and strengthens individual engagement and productivity. ensures performance goals are defined and understood, coaches for ongoing development, conducts regular one-on-one meetings, including formal touchpoints and formal reviews, makes compensation recommendations and follows defined processes to implement, addresses performance and/or behavior gaps promptly, escalates to performance improvement plans and/or dismissal when appropriate following OrthoVirginia policies and practices, conducts offboarding tasks.
• Provider Relationship and Service Delivery: Responsible for ensuring team delivers the day-to-day tasks required for an effective and productive provider experience regarding scribing. Will handle escalated matters from providers regarding scheduling. Will work in partnership with Operations Manager/Operations Director for matters affecting multiple physicians or where work process changes have impact beyond a single office.
• Financial Performance: Will provide input into budget planning as requested from leadership. Does not have accountability for budgets beyond staffing planning and staffing.
• Employee Engagement: Responsible for ensuring team environment is positive and productive. Addresses team conflict immediately, identifies and to the extent possible, addresses team resource gaps either in staffing, tools, or process. Reinforces OrthoVirginia enterprise-wide communication enabling and empowering team members to fully leverage resources available (learning, benefits, etc.)
• Compliance – OrthoVirginia Defined and Regulatory: Responsible for ensuring direct reports perform work in compliance with organizational policies, accreditation standards, governmental regulations, and professional standards of care/operation as defined by organization and communicated through Operations Manager.
• Records details of chief complaint, history of present illness, review of systems, physical exam, comorbid conditions, medications and allergies.
• Records details of the physical exam including pertinent positives, negatives and noted abnormalities.
• Record sufficient information in the physician’s assessment and plan based on the level of complexity.

Knowledge, Skills & Abilities:

• Functional / Technical Skills: Skilled understanding of medical scribe requirements, expert understanding of technology used by scribes, patient record keeping, and correspondence. Experience in managing a frontline team in healthcare.
• Communication: Demonstrates strong communication skills. Able to translate organizational tactics into clear direction and expectations for frontline team members. Able to communicate messages with clarity and engage in active listening, confirming understanding. Facilitates communication among team members driving engagement and addressing conflict. Able to communicate with your own manager in ways that provide the necessary information and support decision making.
• Customer Service (Patients): Highly developed customer service skills, understanding both how to deal with customer requests and escalations, but also understanding how to use productivity monitoring tools to provide coaching, feedback, and performance improvement to front line team members.
• Collaboration: Strongly people-oriented with ability to ensure work required completed through influencing, teamwork, and collaboration with own team members, manager, peers, and stakeholders.
• Supervisory skills: Able to provide clear and unambiguous instruction and guidance to team members, notes performance successes and performance gaps promptly, applies compassion without sacrificing excellence.
• Pace of work: Able to work in a high paced, high volume work environment while demonstrating patience, steadiness, and responsiveness to other’s urgency.
• Process oriented: Embraces defined processes, ensuring self and team are aligned, addresses any training needs or performance gaps to ensure compliance, participates in recommending process improvements.

This organization participates in e-Verify. Esta organización participa en e-Verify.