Manager service-Automobile

Job Title: Manager Service

Location: Ernakulam

Reports to: Regional Head of Service

Desired Profile

 Minimum 10 years of experience in Vehicle Service, with a minimum 2 years of experience in a similar role with any leading automobile dealership.

 Must be a graduate, Age above 35 years.

 Ability to build high-performing teams.

 Excellent business networking and interpersonal skills.

 Familiarity with modern business practice and digital orientation.

 Customer centricity and quality orientation.

 Excellent analytical skills to evaluate financial and non-financial performance.

 Familiarity with Commercial Segment Vehicles will be an added advantage.

Key Responsibilities

 Prepare an action plan to meet the financial target of the branch based on market conditions, monitor the achievements, take corrective action if the target is not achieved.

 Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.

 Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index

 Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.

Job Type: Permanent

Pay: Up to ₹800,000.00 per year

Benefits:

• Provident Fund

Experience:

• Commercial vehicle: 4 years (Preferred)
• vehicle service: 10 years (Preferred)
• Senior leadership: 2 years (Preferred)

Work Location: In person