Manager Services

Location: Work is what you do, not where you go. For this role, we can hire anyone in Bangalore.
About the opportunity
Join the award-winning Dayforce HCM team. Work with the latest technologies on a world-leading development team transforming human capital management with a single, end-to-end, SaaS application. We are streamlining and accelerating processes, improving accuracy, enhancing efficiencies and driving business results. If you want to be part of a team where innovation fuels your world and career growth is abundant, choose Dayforce.
As a Dayforce Consulting Manager, you will lead and manage a team of consultants to deliver high-quality implementations, upgrades, and support services for Dayforce Human Capital Management (HCM) solutions. You will serve as a trusted advisor to clients, ensuring successful project outcomes, building strong relationships, and driving business value through effective use of Dayforce modules.
What you’ll get to do
Client Engagement & Delivery

• Lead end-to-end Dayforce implementation and configuration projects, including requirements gathering, solution design, testing, deployment, and post-go-live support.
• Partner with clients to understand business processes, recommend best practices, and align Dayforce capabilities to their operational needs.
• Act as the primary point of contact for client stakeholders throughout project lifecycles.

Team Leadership

• Manage a team of Dayforce consultants, including coaching, performance development, workload allocation, and mentoring.
• Foster a collaborative and high-performance environment within the consulting team.
• Ensure consultants follow consistent methodologies and quality standards.

Project & Program Management

• Drive project planning, resource management, scope control, risk and issue management, and budget oversight.
• Ensure timely delivery of consulting services while maintaining client satisfaction and profitability.
• Provide regular project status updates to clients and internal leadership.

Quality & Continuous Improvement

• Establish and maintain consulting methodologies, templates, and tools that support consistent delivery excellence.
• Lead post-implementation reviews and service improvement practices.

Skills and experience we value

• Ability to form great customer relationships
• Ability to consult customer on business needs
• Ability to engage with multiple projects & customers at the same time and manage priorities accordingly
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate Internal/customer workshops and sessions
• Strong analytical and problem-solving skills
• Prior functional experience with Dayforce HCM would be an asset
• Prior consultative experience with employee data integration or HCM software
• Proficient in Microsoft Office products
• Bachelor’s degree in Business, Management, IT, or any IT related field
• 5-7 years’ of HCM consulting experience with an HCM software provider preferably with a focus on Dayforce core modules (WFM, Payroll and/or Benefits)
• Excellent English and French, written and spoken is required
• Analytical thinking is required
• Excellent documentation skills
• Superior customer support experience
• Experience working with North American clients and vendors a benefit