About Coupe Health

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.

The Impact You Will Have

As Manager of Strategic Partnership Operations, you will play a pivotal role in overseeing the implementation, management, and ongoing optimization of Coupe Health’s distribution partnerships. You will work in partnership with the Director of Strategic Accounts & Partnerships and Manager of Client Operations Execution, you will be accountable for operational excellence—ensuring seamless execution, steady-state management, and continuous improvement of partner processes and product enhancements. You will lead a team dedicated to delivering effective partner onboarding, operational support, and execution of strategic initiatives that drive value and reliability across our distribution ecosystem.

Your responsibilities

• Oversees implementation and onboarding of health plans, TPAs, and national consulting partners

• Manage ongoing operational relationships with distribution partners through steady-state operations

• Serve as the primary operational escalation point for partner challenges and engagement optimization

• Leads and develops a team focused on operational excellence and partner support

• Sets clear operational goals and holds the team accountable for delivery

• Champion a culture of continuous improvement, innovation, and customer-centricity

• Identifies and implements enhancements to partner processes and product offerings

• Collaborates cross-functionally to execute operational improvements and product launches

• Analyzes operational performance data and partner feedback to inform continuous improvement initiatives

• Develop and deliver operational playbooks to help distribution partners onboard and adopt enhancements effectively

• Ensures partners have operational tools, resources, and messaging to support engagement and execution

• Leads partner enablement activities aligned to operational best practices

• Supports operational execution of partner-led sales opportunities in alignment with Sales teams

• Coordinates with Customer Service on partner-related operational support, inquiries, and escalations

• Monitors service levels and satisfaction metrics to proactively address operational issues and improve partner experience

• Develop scalable operational processes and standards for partner onboarding, engagement, and performance tracking

• Accountable for KPI reporting on partnership health, operational efficiency, and business impact

• Ensure compliance with contractual, regulatory, and operational requirements

Required skills and experience

• 5+ years of related professional experience, with 1 year of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Experience in operational management, strategic account management or channel management within the health plan or employee benefits space

• Deep understanding of the health plan ecosystem, including TPAs and national brokers or consultants

• Experience with partner enablement, including operational training, sales support, and customer service coordination

• Demonstrated coaching and mentoring capability

• Experience collaborating cross-functionally with Sales, Marketing, Product, and Operations

• Strong written and verbal communication skills, including executive-level presentations

• Experience with negotiations and contracting

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and experience

• Experience in the alternative health plan space

• CRM experience, preferably SalesForce

• Experience designing and delivering operational training programs for partner onboarding

• Experience creating external-facing operational reports and dashboards

Teleworker

Compensation and Benefits

$117,800.00 - $159,000.00 - $200,200.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page .

Equal Employment Opportunity Statement

At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com .

Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.