Manager, Strategy and Operations

Full-Time | Exempt | In-Office | Fort Lauderdale, Florida
We are looking for a go-getter driven person to help drive analytics, strategy, process improvement and execution in our loan operations and servicing department.
Looking for a strategic thinker who likes to get into the weeds to make processes better, manage people and operations, and drive results to the bottom line.
This is the perfect opportunity for someone who likes to build something from scratch and make a big impact in a growing organization.

What You Will Do
Analyze current processes, strategy, and staffing structures to identify gaps and potential for process improvement
Partner with IT and Data Analysts to drive automation throughout the department to support managers and collectors
Assess channel effectiveness for communicating with customers who are delinquent and recommend strategies and campaigns to increase engagement and contact rates
Oversee operations related to dialer strategy/campaigns, digital outreach through text, email, chat, and our customer app
Lead efforts related to hiring strategy, agent training, and policies and procedures
Partner with departmental managers to design metrics, reporting, and policies to successfully manage performance
Research new and existing vendors and tools (including AI solutions) to add to into our operational processes to advance technology, create efficiency, and increase customer engagement
Document all departmental processes and workflows
Assist in managing a small team of associates to drive results as needed in key areas
What We Are Looking For
Highly analytical and a thinker driven to get results
Bachelor’s degree required
Meticulous and detailed oriented person a must (get into the weeds)
Experience with operational strategy, collections, or process improvement / mapping
Ability to manage people and work with stakeholders inside and outside of the organization at all levels
Ability to lead and execute big projects
Desire to mentor and coach employees
Experience with policies and procedures and mentoring a team is a nice to have
Curious and loves to dig into data to drive results
Why Join SAFCO?
Competitive salary and bonus opportunity
Comprehensive benefits package including medical, dental, vision, life insurance, disability, and 401(k) with Company match
Stable company with more than 30 years of success and growth
Opportunity to make a visible impact and grow your career
Collaborative, team-oriented culture that values leadership, accountability, and development
Please note: This position is 100% in-office at our headquarters in Pompano Beach, Florida. Remote or hybrid work is not available. We will consider out of state candidates but must be willing to relocate or live in the South Florida area currently.

If you are ready to lead a high-performing team and build the next step in your career, we encourage you to apply today. SAFCO is an EOE/drug-free workplace.

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Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person