Manager, Workplace Design and Services

Role Overview

The Manager, Workplace Design & Services is a senior leadership role that blends design thinking, client strategy, and people leadership. This position is ideal for an Interior Design professional or design-forward leader who enjoys shaping workplace experiences, strengthening client relationships, and leading high-performing teams.

In this role, you'll oversee the strategic growth and delivery of Storr's Workplace Design & Services offering-ensuring exceptional client experiences, thoughtful service expansion, and strong operational execution. You'll partner closely with clients, designers, and internal leaders to align design intent with long-term workplace solutions.

What You'll Do

Client & Design Leadership

• Lead executive-level client relationships and conduct strategic Executive Reviews with key accounts
• Partner with clients to expand workplace services through thoughtful, design-informed solutions
• Ensure overall client satisfaction through proactive relationship management and service excellence

Strategy & Business Planning

• Create and execute the annual Workplace Design & Services Business Plan and Sales Forecast
• Develop customer-specific Account Plans aligned with client goals and workplace strategy
• Identify opportunities to expand services, improve efficiencies, and drive profitable growth

People & Team Leadership

• Lead, coach, and develop Project Coordinators, Customer Account Managers, and Customer Service Representatives
• Foster a collaborative, design-forward team culture that supports growth and engagement
• Conduct regular performance check-ins and bi-annual development conversations

Operational Excellence

• Provide procedural leadership to ensure consistent, high-quality service delivery
• Champion continuous improvement across processes, systems, and team workflows
• Serve as a liaison between the design team, operations, sales, and executive leadership

Customer Experience & Quality

• Maintain strong customer satisfaction metrics, including survey scores and client scorecards
• Lead departmental customer satisfaction initiatives and quarterly bonus goals
• Reinforce Storr's service standards, including adherence to the Sundown Rule

What We're Looking For

• Bachelor's degree in Interior Design or Business Administration (FIDER-accredited program preferred)
• 5-8 years of progressive leadership and management experience
• Minimum of 8 years combined experience in commercial interior design, project management, and/or furniture industry services
• Strong ability to connect design vision with business outcomes
• Confident communicator who can lead conversations with clients, designers, and executives

Skills That Will Set You Apart

• Design-literate leader who understands workplace strategy and commercial interiors
• Strong organizational, analytical, and follow-through skills
• Ability to read plans, scales, and installation drawings
• Proven ability to build consensus and lead cross-functional teams
• Creative problem-solver with a practical, solutions-oriented mindset

Why This Role Is Compelling

This is not a traditional "operations" role. It's an opportunity to lead at the intersection of design, client strategy, and service delivery, with a clear path for growth and influence within the organization.

If you're an Interior Design professional ready to step into broader leadership-or a people-focused manager who thrives in design-driven environments-this role offers the chance to shape workplaces, teams, and long-term client partnerships.