OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Manager, Workplace Enterprise Applications is responsible for owning the stability, governance, and long-term evolution of OpenGov’s core workplace application platforms. This role ensures internal tools are reliable, scalable, and well-documented

This role is based in Pune, India and works closely with US-based Operations and Enterprise Systems leadership teams. Strong cross-regional communication, collaboration, and comfort operating across time zones are critical to success.

This is a player-coach role requiring hands-on administrative experience across workplace systems, combined with the ability to lead a small team and define frameworks that support long-term platform stability.

Responsibilities:

• Own the configuration, governance, and lifecycle of OpenGov’s “workplace” application platforms, including collaboration, productivity, and identity-related systems

• Serve as the primary owner for application-level IAM configuration and access workflows within in-scope systems

• Lead and mentor a team of workplace application administrators, setting standards for quality, documentation, and operational consistency

• Remain hands-on in core systems as needed, particularly during periods of growth, transition, or new capability build-out

• Define and enforce configuration standards and guardrails to ensure reliability, security, and scalability

• Partner closely with US-based Enterprise Systems, Operations, and Engineering leaders to align execution with global standards and priorities

• Act as the primary interface between Workplace Applications and IT Operations, Security, HR, Legal, and other internal teams

• Review incoming requests and ensure solutions are grounded in a clear understanding of the business problem being solved

• Push back on unclear requirements or over-complex solutions, proposing simpler and more scalable approaches when appropriate

• Ensure all delivered work includes appropriate documentation, references, and diagrams in Jira and Confluence

• Help define and evolve frameworks that support long-term platform stability and reduce single-threaded dependencies

• Support helpdesk workflows related to workplace applications, ensuring clean handoffs and clear ownership boundaries

• Contribute to improving observability, reliability, and reuse across workplace systems and workflows

Requirements and Preferred Experience:

Required

• 5+ years of experience administering enterprise workplace or internal business applications

• Hands-on administrative experience with tools such as Okta, Slack, the Atlassian suite, , Google Workspace, and Zoom.

• Strong understanding of IAM concepts and application-level access models within SaaS platforms

• Demonstrated ability to operate as a player-coach, balancing hands-on work with people leadership

• Strong written communication skills, with experience producing clear documentation and standards

• Experience partnering with cross-functional stakeholders in a shared-ownership model

Preferred

• Prior experience managing or mentoring technical administrators (first-time managers considered with strong IC background)

• Experience working in a global or distributed team environment

• Familiarity with automation or workflow tools (e.g., Okta Workflows, low-code automation platforms)

• Experience partnering closely with IT Operations and Security teams

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.