Manual QA Tester (ServiceNow)

THE OPPORTUNITY

As the Test Engineer, Quality Engineering, you will be responsible for developing and executing manual test plans/cases based on business requirements to ensure that all objectives are met. The Test Engineer will create and refine documentation to ensure features and functionality are well documented and all areas are fully tested before the product goes live.

WHAT YOU’LL DO

• Actively participate in test planning, creation, and execution phases, including functional, integration, regression, and end to end testing.
• Collaborate with SCRUM teams to incorporate the effective creation of test cases and plans into agile planning.
• Collaborate with the team to implement/maintain manual testing best practices.
• Participate in design and technical discussions.
• Closely follow a detailed technical roadmap that aligns with our product vision across different business functions.
• Responsible for on-time delivery of tests committed to, test plan creation, test plan execution, and test results reporting.

WHAT YOU’LL BRING TO THE TABLE

• High school diploma or general education degree (GED) required.
• Bachelor's Degree (BA/BS) from 4-year college or university preferred.
• Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company.
• Ability to collaborate with cross-functional team of Product Owners, Developers, Business Analysts and Quality Engineering teams.
• Knowledge of common software architectures, including front end and backend applications.
• Demonstrate an automation mindset, looking for opportunities to improve quality and reduce cycle time.
• Understand the end-to-end integration design and impacts to downstream systems.
• Experience in SDLC.
• Solid knowledge of testing methodologies and best practices, including functional, regression, and integration testing.
• Team player and excellent communicator.
• Strong experience working in an Agile team environment.
• Driven and passionate about Quality Assurance, Software Development, and Agile methodologies.
• Experience in the food, restaurant, eatery or consumer industry, is a plus.
• Ability to effectively communicate in English, in both written and oral forms.
• Other duties as required to meet the needs of the business.

Skills and Experience

• Strong ServiceNow experience (3 – 5 years)
• Experience with JIRA, Confluence & Rovo
• Experience with Zypher or other Test Management tools