MAP I&A Counselor

About MAC, Inc.

MAC, Inc. (Maintaining Active Citizens) is a nonprofit organization serving older adults and their families across the Lower Eastern Shore of Maryland. Our mission is to provide programs and services that promote health, independence, and dignity for aging individuals in our community.

Position Summary

Are you passionate about helping older adults, individuals with disabilities, and caregivers access the resources they need to live independently and with dignity? MAC Inc. is seeking a compassionate and detail‑oriented MAP I&A Counselor to join our Aging & Disability Resource Center (ADRC) team.

About the Role

In this client-centered position, you will provide information, assistance, and long-term care options counseling to individuals seeking support. You’ll help clients understand available resources, complete applications, and navigate programs that promote independence and well-being. You must be able to multitask effectively in a busy environment while maintaining compassionate, high-quality customer service.

What You’ll Do

• Guide individuals through available long-term care and community-based services
• Support clients with completing applications and referrals
• Conduct follow-ups to ensure needs are met
• Perform state-required Level I screenings
• Enter client information accurately into required systems
• Attend MAP meetings, trainings, and outreach events
• Represent MAC Inc. at community events and presentations
• Assist with managing the CRC/Assistive Technology Room

What We’re Looking For

• Compassionate, patient, and client-focused approach to working with diverse populations
• Strong multitasking skills with the ability to manage multiple client needs, calls, data entry tasks, and deadlines
• Bachelor’s degree in Social Work, Sociology, Psychology, or related field OR two (2) years of human services experience
• Excellent communication and customer service skills
• Strong attention to detail and comfort with data entry and reporting
• Willingness to complete AIRS certification and Options Counseling training within two years

Why Join MAC Inc.?

• Make a meaningful impact in the lives of local seniors and adults with disabilities
• Supportive, mission-driven team
• Opportunities for ongoing training and development
• Purpose-driven work in a respected community organization

How to Apply

Please send your resume and a brief cover letter highlighting your qualifications to:
wridout@macinc.org

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a Bachelor’s degree in Social Work, Sociology, Psychology, or related field OR two (2) years of human services experience

Work Location: In person