Market Center Tech Trainer (MCTT)

Job Overview
We are seeking a dynamic and energetic Market Center Tech Trainer (MCTT) to drive adoption, education, and engagement with KW Technology at the Market Center Level.

Core Responsibilities

• Train the Market Center on KW Tech
• Facilitate Tech Assessments with Team Leader
• Onboard New Associates into Command
• Provide Tier 1 Tech Support

Strategic & Educational Development

• Review MC Tech Vital Signs - identify usage gaps
• Build & Maintain a Training Calendar based on MC-specific needs
• Analyze Support Requests to develop FAQ-based training
• Evaluate Training Methods & Engagement using adoption metrics

Communication & Consistency

• 2-3 weekly MC training sessions
• Weekly Tech Update to MC Leadership
• Weekly Associate Tech Updates via email/social media
• 2-3 Weekly Social Media Tech Posts
• Share weekly Tech Wins with MC Leadership
• Quarterly ALC Tech Trainings
• Leverage ALC Tech Committee for Training Support

Collaboration & Network Engagement

• Attend Weekly RTT Tech Calls
• Join Monthly Regional Tech Masterminds
• Attend Weekly KWRI Tech Calls
• Report Bugs & Feedback to RTT

Time Management Expectations

• Time-block ~8 hours/week for MCTT
• Prioritize onboarding and live training
• Batch support & redirect to training/FAQs
• Use Weekly calendar for trainings, updates, content
• Automate communications when possible

Success Metrics

• % of Associates onboarded into Command in 7 Days
• Monthly Command usage
• Training Attendance
• Reduced repeat support issues
• Regional engagement & feedback from leadership

Required Skills & Attributes

• Mastery of KW Tech (Command, CommandMC, etc.)
• Excellent Time Management
• Performance-Oriented
• Strong Facilitation & Communication
• Business & Real Estate Acumen
• Proven Training Effectiveness
• Profiency in Microsoft Office and Google Workspace, including document creation, data management, and collaboration tools
• Profiency in creating content in Canva
• Comfortable using social media tools (Facebook, Instagram)

Pay: $16.00 - $18.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off

Work Location: In person