Market Manager - Waco

Y our Qualifications

• Bilingual in English and Spanish required .

• Registered Dietitian preferred ; candidates with other relevant health promotion certifications or licensures (e.g., CHES, CHW) are also encouraged to apply.

• Bachelor's degree in N utrition , Social Work, Public Health or related field required .

• 3 + years of program management experience .

• 2+ years of nutrition experience required .

• 3 + years of leadership experience , including team member supervision and management .

• Sub ject matter expertise in community nutrition , food pantry operations, food access systems, resource navigation and/or social determinants of health .

• Experience successfully administering multi-faceted client-based programs within budget and on-time.

• Experience developing innovative client-focused strategies and leading successful execution, in a dynamic, highly collaborative environment.

• Experience with project management, program design, and program evaluation preferred.

• Ability to communicate with influence and motivate team members, volunteers , and o ther stakeholders to ensure program success.

• Strong customer service orientation – both organizational and interpersonal. Ability to develop and maintain collaborative and professional relationships.

• Exemplary interpersonal, and written and verbal communication skills.

• Ability to manage conflict and support clients that may need extra help or attention.

• Knowledge of C entral Texas and its network of services for low -income famili es preferred .

• Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn and navigate client intake software and other database systems .

• Strong moral compass with commitment to improving the lives of those we serve in a dignified environment.

• Belief in CTFB’s mission, vision, values, and culture .

• W illingness and desire to work with people from diverse ethnic, socioeconomic, and religious backgrounds .
  

• Provide day-to-day oversight of the Waco Fresh Harvest Market, ensuring operations are neighbor-centered, efficient, and aligned with CTFB standards for safety, nutrition, dignity, and compliance.

• Oversee program evaluation by monitoring key performance indicators and analyzing data, and work with th e director to implement strategies to improve reach and impact.

• Ensure compliance with food safety regulations, HIPAA, and CTFB confidentiality standards.
  

• Foster a welcoming, trauma-informed environment that promotes dignity and respect for all clients.

• Design and maintain a pantry layout that makes the healthy choice the easy choice through effective signage, displays, recipes, and product placement.

• Provide one-on-one support to promote healthy eating, chronic disease management, self-sufficiency, and cooking skills.

• Assist clients during visits, including carrying bags, retrieving items, highlighting nutritious options, and offering referrals as needed.
  

• Build and sustain a high-performance, accountable team culture grounded in collaboration, continuous learning, and goal achievement.

• Set aligned performance goals, provide regular coaching and feedback, and support professional development of team members.

• Partner with the Volunteer Team to onboard, engage, and retain volunteers while ensuring a positive and meaningful experience.

• Collaborate with Market staff and volunteers to achieve program goals and drive continuous improvement.

• Contribute to a positive, mission-driven organizational culture by demonstrating professionalism, inclusivity, and a collaborative spirit .
  

• Support daily Market operations alongside coordinators and volunteers , including filling in during periods of limited staff capacity.

• Maintain inventory by ordering food, monitoring stock levels, and ensuring shelves are organized and well-sto cked.

• Utilize client intake software to verify eligibility, document services, and ensure accurate data entry.

• Ensure safe handling of food and materials, including lifting and transporting up to 50 lbs as needed.

• Support emergency response efforts as needed, including stepping into alternative roles or responsibilities during times of heightened demand or organizational need .

• Perform o ther duties as assigned, including utilizing language skills you possess , to support the success of the Central Texas Food Bank’s mission.
  

Working Conditions

• Hours of Operation: This position is expected to work g enerally T uesda y – Saturday 8:00 a.m. – 5:00 p.m . , but MAY follow a rotating schedule to support evening shifts . Ability to be flexible with working hours to meet the needs of the program is critical
  

• Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather . The posi tion also requires working independently and with others on a team.
  

• Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions .