Market Support Agent

Bibbeo is excited to announce an opening for a Junior Market Support Specialist within our Market Support team. This position offers a unique opportunity to collaborate with departments across the organization, as well as field technicians throughout the United States and Canada, to ensure smooth job closeouts.

In this work-from-home role, you will partner with Project Managers and field technicians, managing daily calls to provide technical support, troubleshoot issues, and ensure technicians have the necessary resources to succeed. At Bibbeo, we promote from within and provide employees with opportunities for growth and advancement. Everyone that is a part of the Bibbeo team is family. We work together as one unit with the goal of great customer service with a fun workplace in mind.

If you are passionate about customer service and thrive in a collaborative, close-knit environment, we would love to have you join our team.

Key Responsibilities:

• Serve as the primary contact for technicians in the field, providing real-time technical support and troubleshooting assistance
• Manage technician check-ins and check-outs
• Troubleshoot communication issues with equipment and providing other required codes to technicians
• Monitor chats, calls, and emails, offering timely support and relaying updates to project managers at a fast pace
• Maintaining client confidence by keeping all information confidential
• Support technician teams by ensuring resources and guidance are readily available
• Preparing accurate job reminders and activity notes
• Assist in maintaining and updating install manuals to ensure technicians have access to the latest resources and guides
• Provide updates and insights to project managers regarding daily issues, progress, and any schedule changes
• Maintain logs of calls, emails, and chats, ensuring accurate record-keeping to support workload analysis and planning

Skills and Qualifications:

• Exceptional attention to detail and accuracy
• Proficiency in Microsoft Office
• Strong organizational and time management skills
• Excellent communication skills, particularly via phone and email
• Ability to multitask and navigate between multiple job activities simultaneously
• Problem-solving skills with a proactive, team-oriented approach
• High level of professionalism, confidentiality, and positivity
• Ability to work independently with a commitment to meeting daily deadlines

What We Offer:

• Competitive Salary based on experience
• Schedule: Monday - Friday 9:00 AM - 6:00 PM CST
• Comprehensive Benefits Package, including:
• Medical, Dental, Vision, Accident, Short-Term Disability, Long-Term Disability and Life Insurance plans
• 401(k) with company match (after 1 year)
• Health Savings Account
• Flexible Paid Time Off Policy and Paid Holidays
• Annual Incentive Bonus Opportunities
• Company-sponsored team-building activities, including Fantasy Football, Monthly Competitions
• Annual company paid team-building trip
• Professional development opportunities
• Company-provided equipment, including a MacBook and iPhone

Interview Process: Selected candidates will undergo a multi-step interview process:

• Filling out an initial interview survey that will be sent to you by email with a Forms link
• First round video interview with team members from various departments
• Second round video interview with senior leadership, including Department Manager, Scheduling Manager, VP of Business Development, COO, and CEO

Timeline for the Position:

• March 18 at 5:00 PM MST - Job posting goes live
• March 30 at 5:00 PM MST - Job posting closes
• April 1st at 5:00pm MST - Deadline to complete the interview survey
• April 2nd - Notifications sent for first-round video interviews
• April 6th and 7th - First-round video interviews conducted via Microsoft Teams
• April 7th – Notifications sent for second-round video interviews
• April 9th 10th – Second-round video interviews conducted via Microsoft Teams
• April 10th – Final hiring decision made; all candidates notified
• April 27th – Preferred start date

We encourage all qualified candidates to apply, regardless of background or experience level. Bibbeo values inclusivity and teamwork, and we look forward to welcoming new talent to our growing team.

To Apply: Submit your application and resume. If you know someone who might be a great fit for this role, we encourage you to refer them!

We look forward to reviewing your application and exploring the opportunity to have you join the Bibbeo family!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Remote (Required)

Work Location: Remote