Marketing & Administrative Coordinator

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.

Position statement: The Marketing & Administrative Coordinator plays a key role in supporting the daily operations and community presence of our locally focused bank. This position assists with marketing efforts, community involvement, and general administrative duties that help keep the bank running smoothly. In a community bank environment, the ideal candidate is flexible, proactive, and eager to take on a variety of tasks. This role is perfect for someone who enjoys both creative work and detailed administrative responsibilities.

KEY RESPONSIBILITIES

Marketing & Community Outreach

• Assist in planning and executing marketing campaigns that promote the bank’s products, services, and community-focused mission.
• Manage social media accounts and create engaging and professional content that highlights local events, bank news, and customer stories.
• Create marketing materials such as flyers, signage, email newsletters, and location displays.
• Collaborate with Compliance and Legal to ensure marketing materials uphold compliance and brand standards.
• Update content on the bank’s website to ensure product information remains accurate and customer-friendly.
• Coordinate community events, sponsorships, and charitable initiatives that reflect the bank’s commitment to serving the local community.
• Help track marketing activities, maintain marketing budget, and prepare basic reports.

Administrative Support

• Provide general administrative support to bank leadership and management.
• Assist with scheduling, preparing meeting materials, and organizing calendars.
• Maintain organized filing systems and ensure documents are stored properly for compliance purposes.
• Prepare internal communications, reports, and spreadsheets for various departments.
• Support HR functions such as, but not limited to, reconciling benefit invoices to payroll register, assisting with posting job requisitions, preparing onboarding packets, updating staff information, and maintaining internal directories.

Location & Customer Support

• Assist with customer-facing activities during events or busy times, offering support with questions or directing customers to appropriate staff.
• Help maintain a welcoming, professional environment by supporting lobby signage and seasonal displays.
• Serve as a friendly point of contact for community partners, vendors, and local organizations.

General Responsibilities:

• Support CNB’s strong relationship culture through quality customer service and superior product knowledge
• Identify and implement solutions to problems in general and urgent matters
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry
• Seek counsel of supervisor on financial concerns or other issues as appropriate
• Work collaboratively with staff to maintain a team environment
• Flexible to accept additional assignments as requested by leadership
• Cross train for other positions to cover when necessary
• Professionalism while representing CNB (onsite, professional and community events and via communications)
• Participate and attend meetings as requested
• Recommend policies and procedures as it relates to area of responsibility
• Timely responses to inquiries for information to customers, staff and vendors
• Answer telephone calls and provide a prompt response
• Follow CNB’s policies and procedures
• Other duties as assigned

QUALIFICATIONS

Education & Experience

• High school diploma required; Associate or Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
• 1–3 years of experience in marketing, administrative support, or customer service; community bank experience is helpful but not required.

Skills & Abilities

• Strong written and verbal communication skills with a personable, community-focused approach.
• Proficiency with Microsoft Office Suite; familiarity with basic design tools such as Canva a plus.
• Comfort with social media platforms and simple analytics.
• Strong multitasking and organizational skills, with the ability to shift between tasks as needed.
• Self-starter who can work independently in a small team environment.
• Professionalism, confidentiality, and excellent customer service values.

Working Conditions

• Full-time, on-site role at the bank’s location(s) or administrative office.
• Occasional evening or weekend support for community events.
• Interaction with local organizations, customers, and vendors.

Physical Demands:

The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.

Work Environment:

While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.

Additional Duties:

This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.

Job descriptions are not intended to and do not create employment contracts. Community National Bank maintains its status as an at-will employer. Team members can be terminated at any time, for any reason not prohibited by law. Community National Bank is an equal opportunity employer.