Marketing and Administration Manager

Pay: $20.00 - $25.00 per hour

Job description:

Job description:

As the Marketing & Administrative Manager of our performing arts organization, you will be responsible for handling all office tasks directly related to keeping our business running smoothly. Assist with the scheduling and coordination of daily operations. You will be required to effectively communicate with all employees, team members, and clients to ensure that things operate smoothly.

This position is in-person at our Mt. P location and may involve a visit to any future locations. WFH is not currently offered in this position.

We value team members who bring joyful energy, expressive communication, and a natural ability to connect eye-to-eye and heart-to-heart.

JOB TYPE: Part-Time

SCHEDULE:
During CCSD School Year
Monday - Thursday 1:00-6:00pm
*With flexibility to stay till 7pm or 8pm as needed

During Summer Months
Monday to Friday 9am-1pm and some weeks may need to be Monday to Thursday 1-6pm depending on private lesson schedule.

SALARY: $20.00-$25.00 per hour DOE

POSITION OVERVIEW:
We are seeking a friendly, very outgoing, detail-oriented and highly organized Marketing & Administrative Manager to support our team in daily operations, customer service, and financial management. This role requires strong communication skills, proficiency in administrative tasks, and the ability to assist in the smooth running of our business.

You will report to and complete tasks under the Director of Programs as outlined below.

Responsibilities but not limited to:

1. Administrative & Operational Support

• Assist in daily operations as directed by the Owner and/or Director of Programs.
• Maintain and organize company documents, policies, and procedures using Notion or other management tools.
• Prepare reports and maintain accurate records of financial and operational data.
• Support the Director of Programs with various administrative tasks as needed.

2. Email & Communication Management

• Monitor and respond to emails in a timely and professional manner.
• Provide information about programs, schedules, and events to customers.
• Address customer inquiries, concerns, and feedback promptly.

3. Customer Service

• Greet visitors with a friendly and professional demeanor.
• Answer incoming calls and provide assistance with program registration and other inquiries.
• Follow up on voicemails and messages to ensure excellent customer service.
• Assist in resolving customer concerns and escalate issues when necessary.

4. Business & Systems Management

• Learn and understand the organization’s offerings to effectively assist customers.
• Manage class registrations, payments, and scheduling using CRM/POS systems.
• Ensure customer records are accurate and up to date.
• Troubleshoot system-related issues and coordinate with IT support when needed.

5. Social Media & Marketing Support

• Oversee and maintain social media accounts (Facebook and Instagram).
• Create engaging content and manage community interactions.
• Assist with paid social media campaigns and analyze performance for strategy improvements.

6. Financial & Bookkeeping Support

• Assist with financial reporting and analysis.
• Help manage billing, payroll tracking, and bookkeeping processes.
• Ensure accurate monthly invoicing and financial record-keeping.

7. Standard Operating Procedures (SOP) Management

• Develop and maintain an organized Notion database for SOPs.
• Educate and train staff on accessing and using SOPs effectively.
• Regularly review and update SOPs to reflect current business operations.

8. Team Support & Positive Workplace Culture

• Foster a positive and collaborative work environment.
• Assist instructors, staff, and customers with their needs.
• Contribute ideas to enhance business operations and customer satisfaction.
• Responsibilities may include supporting other program needs at the direction and assistance of the Director of Programs, including after-school pick-up (driving a 15-passenger van) and substitute coverage as needed.

Qualifications:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Demonstrates effective problem-solving abilities.
• Experience with CRM/POS systems is a plus.
• Proficiency in Microsoft Office, Google Suite, WIX, Sawyer, and Notion (or willingness to learn).
• Social media management experience.
• Background in bookkeeping or financial support is a plus.

Benefits:

• 20 hours PTO every 6 months
• Paid holidays if it falls on a workday: New Year's Day, Independence Day, Thanksgiving Day, and Christmas Day
• 50% off after school at the studio and all group classes ages 5+ (does not guarantee school pick up, pending availability) Aug-May
• 50% off full price summer camps for up to 4 children ages 5+ (pending availability)
• 50% off 1:1 music lessons for yourself and immediate family members ages 5+
• Use of the building for personal reasons (hosting birthday parties, etc.)

Are you proactive, detail-oriented, and ready to keep things running smoothly? We’re looking for a BUBBLY someone who can work independently, collaborate with a team, and thrive in a fast-paced, dynamic environment. If you’re excited to make an impact and grow with a rising organization, we want to hear from you!

Benefits:

• Employee discount
• Paid time off

Work Location: In person
Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person