Marketing Consultant

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.9 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

About the Role

We are seeking an experienced Consultant to support Rakuten Mobile’s marketing and cross-functional teams by building strong points of view (POVs), identifying improvement areas, and enabling data-driven decision-making . The role requires a strategic thinker with deep telecom expertise, strong analytical skills, and the ability to translate insights into actionable recommendations.

Key Responsibilities

• Develop strategic POVs on market trends, customer behavior, and competitor benchmarking.
• Partner with Marketing and other cross functional teams to analyze current processes, campaigns and identify opportunities for efficiency and growth.
• Analyze customer behavior across acquisition channels (web, retail, C2C, etc.) to uncover trends, gaps, and opportunities.
• Identify data-driven opportunities to enhance customer lifetime value and reduce churn.
• Conduct cohort, funnel, and segmentation analysis to track campaign or channel effectiveness.
• Provide consultative support to leadership on new initiatives, pilots, and go-to-market strategies.
• Support in building frameworks and dashboards that track performance, customer acquisition, and retention metrics.

Requirements

• 8-12 years of experience in the telecom sector (operator, consulting, or related industry).
• Ability to work in a fast-paced, evolving ecosystem and manage multiple priorities.
• Solid understanding of statistical analysis and data modelling concepts.
• Experience in working on Analytics tool like DOMO, Data Studio.

What We Offer

• Opportunity to work on high-impact projects shaping the future of Rakuten Mobile.
• Exposure to cross-functional teams and Rakuten’s broader ecosystem.
• A culture of innovation, ownership, and continuous improvement.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.