Marketing Coordinator & Receptionist

We are seeking a dynamic and customer-focused Marketing Coordinator & Receptionist to join our clinic. This role combines front-desk operations with marketing coordination, ensuring an exceptional patient experience while supporting the clinic’s growth and brand presence.

Key Responsibilities

Front Desk & Patient Services:

• Welcome and assist patients in a professional and friendly manner
• Manage appointment scheduling, confirmations, and rescheduling
• Respond promptly to calls, WhatsApp, and social media inquiries
• Register patients and update electronic medical records
• Verify insurance eligibility and process approvals
• Handle billing, payments, and issue receipts
• Follow up on missed appointments and treatment plans
• Maintain daily patient flow and collection reports

Marketing & Social Media:

• Assist in implementing monthly marketing plans
• Supervise clinic social media accounts (Instagram, Facebook, TikTok, etc.)
• Create and post content (reels, educational posts, promotional offers) in coordination with the marketing agency
• Coordinate promotional campaigns and seasonal offers
• Respond to online reviews and manage clinic reputation
• Track patient inquiries and conversion rates
• Prepare monthly marketing and performance reports
• Coordinate with doctors to create educational content
• Support community outreach initiatives and partnerships

Education & Experience

• Bachelor’s degree in Marketing, Business, or related field (preferred)
• Experience in medical or dental clinic reception
• Experience in social media management and content creation
• Knowledge of insurance processing
• Strong communication skills in Arabic and English
• Organized, proactive, and customer-focused personality