Marketing Specialist - Customer Success

About Us

JOB DESCRIPTION

At Apps Associates, we bridge strategy and execution to deliver real value and outcomes for customers using the full stack of Oracle offerings.As a trusted partner in the Oracle ecosystem, we specialize in maximizing value from a customer’s technology investments. We are seeking a dynamic and detail-oriented Marketing Specialist to join our team. In this role, you will craft compelling customer stories utilizing data and will optimize sales enablement resources, directly contributing to our sales team's success.

What You’ll Do

Customer Story Development:

• Collaborate with sales, delivery, and customer success teams to identify impactful customer engagements.
• Create use cases and case studies (print and video) that highlight customer success, leveraging metrics and insights from Oracle-based solutions.
• Track project milestones and create narratives that enhance sales credibility and client trust.
• Develop slides for industry and product presentations to highlight key relevant customer stories.
• Analyze and report on the effectiveness of the customer stories.
  
  

Sales Enablement Site Management

• Maintain and improve the sales enablement site, ensuring it is user-friendly, easy to locate and current.
• Conduct regular audits and quality assurance to optimize resources for the sales team.
• Analyze and report on the effectiveness of sales enablement tools.
  
  

Collaboration & Communication

• Create metrics to capture and track along with processes to ensure timely and valid documentation.
• Communicate key customer wins and go-lives to Oracle.
• Assist with customer surveys and public case studies needed for Oracle Expertise.
• Use creative writing and use cases to help secure industry and partner-related awards.
  
  

What You Bring

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience) is desirable.
• 3-5 years of experience in marketing, sales enablement, or a related field, preferably within the Oracle ecosystem or enterprise software sector.
• Proficiency in tools such as Salesforce, Excel, Word, Teams, Asana, Smart Sheets, Jasper, and ChatGPT.
• Strong organizational, project management and time management skills, with a proven ability to set up and manage processes.
• Exceptional written and verbal communication skills, with a talent for storytelling.
• Detail-oriented mindset with a focus on quality and accuracy.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
  
  

What We Offer

• Remote work flexibility to support work-life balance
• Access to industry-leading tools and platforms, mentorship opportunities, and a clear path for career advancement.
• A dynamic and collaborative team environment where your contributions make a tangible impact.