Job Purpose: This is a professional position that is responsible for the intervention and stabilization of psychological and social needs presented by adults in psychiatric crisis. This position is a part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC.

Reporting Relationships

Reports To : Associate Director of Crisis Services and Senior Program Manager

Direct Reports : No Direct Reports

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Working with the CRC team to identify medical, psychological, and social needs of adults in psychiatric crisis. As well as engaging the consumer in the process of determining desired linkages to resources in the community that will assist them in stabilizing their crisis and improving the quality of their life.
• Facilitate 1:1 meetings with clients and group therapy sessions for coping skill development, treatment planning and crisis stabilization.
• Act as a liaison between client and outpatient providers.
• Monitor client symptoms and refer to supports and/or a higher level of care if needed.
• Providing accurate documentation and maintaining consumer files as required by agency policy, government regulations and applicable local, state and federal codes.
• Assist with training of new staff including providing shadowing opportunities, direction on CRC polices/procedures and occasional facilitation of team meetings.
• Provide community education regarding crisis management and the mental health service industry.
• Complete referrals for clients to community partners including case management, therapy, psychiatry, and any other identified areas of need.
• Triaging incoming referrals from community partners and potential clients, including assessing for safety/risk and appropriateness for CRC care. Participate in staffing of referrals with management and other CRC team members.
• Participate in on call duties in a rotating schedule.
• Other duties as assigned.

Working Conditions : This position may work in a variety of indoor and outdoor work environments including the Crisis Resource Center, office settings and may include outdoor areas. Work areas may include various outdoor weather conditions, loud noises, and fluctuating temperatures and require the use of stairs.

Employee is expected to contribute to a 24 hour/7 day per week crisis response staffing capability.

Who We Are: Founded in 1938, the Centers for Independence (CFI) has strengthened communities by fostering hope and helping people advance their total health. CFI’s unmatched breadth of disability support services and resources through its affiliates - the Milwaukee Center for Independence, Home Care, First Person Care Consultants and iLIFE - allows others to find value in themselves and see a path forward. Join us at Centers for Independence, where your skills and talents will be valued, and your career will flourish.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.