MAT Case Manager

As part of MAT Program Team, the MAT Care Manager/Care Navigator is the primary contact with the patient and is responsible for coordinating care for the patient. MAT Care Manager/Care Navigator is responsible for supporting all MAT Providers and other staff to improve outcomes for patients with substance abuse disorders (AUD/OUD/SUD).

Classification: Hourly/ Non-Exempt; Your position is classified as non-exempt under the Fair Labor Standards Act (FLSA), and as such, you are eligible for overtime pay for hours worked over 40 in a workweek.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for patients enrolled in MAT services.
• Educate prospective and current patients about program services and expectations.
• Perform patient outreach to support engagement (e.g., scheduling, follow-ups on missed appointments, maintaining logs).
• Verify eligibility to meet criteria for participation in MAT services.
• Collaborate with interdisciplinary teams, including physicians, nurses, social workers, and community partners such as city shelters, CHC coalition and county networks.
• Support prescribing physicians and mid-level providers.
• Identify and address barriers to care (e.g., transportation, financial, language).
• Provide education and support to patients and their families.
• Identify eligibility for Enhanced Care Management to meet SUD criteria.
• Complete referrals and authorizations for Enhanced Care Management delivery.
• Conduct comprehensive assessments of patient needs per ECM health needs assessment (medical, social, and psychosocial).
• Develop and implement individualized care plans in collaboration with patients and care teams.
• Identify barriers and create SMART goals for patients to work towards positive outcomes.
• Refer eligible patients to CalAIM Community Supports.
• Coordinate access to social/healthcare services, including appointments, follow ups, social services, specialists, and treatment facilities.
• Monitor patient progress and adjust care plans as needed.
• Advocate patients to ensure access to appropriate services and resources.
• Document all patient interactions and care activities accurately in the EHR system using standardized templates, identifying goals, interventions, responses and plans.
• Participate in team meetings, case conferences, and continuing education activities.
• Perform other duties as assigned.

Qualifications / Education / Training:

• Experience in behavioral health or case management.
• Strong skills in motivational interviewing and crisis intervention techniques.
• Familiarity with Medicare regulations and community resources is a plus.
• Excellent communication skills with the ability to build rapport with diverse populations.
• RADT certification

Schedule:

• Monday–Friday, 8:00 AM–5:00 PM
• Job Type: Full-time
• Fully on-site

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available for an on-site position, 8am - 5pm M-F?

Experience:

• Case management: 1 year (Preferred)

License/Certification:

• RADT (Preferred)

Work Location: In person