MBTA Operations Supervisor

"With Pride, we make public spaces friendly and vibrant for the communities we serve."

Do you believe that one great interaction can make someone's day? Well, we do too! We're looking for a dynamic Operations Supervisor that has a special blend of personality, work ethic, customer service, and maintenance management that takes pride in their employees and their community.

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team.

Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This in turn increases the number of visitors, businesses and residents, which ultimately increases revenue and livability.

The Operation Supervisor position is the "Lead Ambassador" in charge of all aspects of our program including personnel management, equipment management and resource management, along with deployments of the team. This role works directly with our clients to not only deliver daily Ambassador services throughout the districts but also deliver continual program improvements, as well.

We're looking for someone with strong leadership and customer service skills, executive level budgeting skills and most of all, a great work ethic. This leader will wear many different hats and have to be able to work quickly to solve problems. We need an independent thinker and someone that can maintain a great culture for our Ambassadors, as well as the client we serve.

Specific daily responsibilities of the Operations Supervisor may include:

• Coordinate recruitment, selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
• Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
• Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what our we do. (We need an innovator to lead our team.)
• Purchasing and inventory of supplies and equipment.
• Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
• Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

Please apply if:

• YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS that engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
• You have solid work history and longevity of at least 5 years with previous employers
• You have supervised teams in the past.
• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means...This means exceeding client expectations, and exceeding the Ambassadors expectations
• You have "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
• You have a "do what is right" mindset. Integrity is a must!
• You like a varied work schedule. Event support is a must and the Operations Supervisor will need to lead the team during event seasons.

You wouldn't enjoy this job if:

• You don't appreciate a fun culture!
• Tend to be indecisive and have trouble making quick, effective decisions.
• If you are inflexible and can't work outside of a M-F 9-5 position when necessary
• Do not like talking to people or prefer to work alone, becausethis is not that job.
• Like to sit at a desk and file papers all day, because this is not that job.
• Like to know exactly what your day will be like, because this is not that job.

Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

OTHER - 401K Retirement Savings Plan

HOLIDAYS - 8 paid

VACATION - Two weeks upon hire

401K - Eligible after one month of service

BIRTHDAY PAY - After one year of service