MDM/Network/Server Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee and manage the deployment, monitoring, maintenance, development, upgrade, and support of all mobile devices used within the organization.
• Develop and implement policies and procedures related to mobile device management, including device enrollment, application deployment, and device security measures.
• Support and troubleshoot Cisco Meraki and Unifi network appliances
• Support Lan-based applications switches, routers, firewalls
• Administration of Microsoft Exchange 365 and Active Directory
• Intune and Autopilot configuration
• Assist with IT projects including new IT system implementations and upgrades
• Provide support for hardware and software issues
• SharePoint Support Administration
• Monitor mobile device usage to ensure compliance with company policies and identify potential security risks.
• Continuously document operations process to assist with maintaining knowledge base

COMPETENCIES

• Excellent computer skills, including proficiency in using Microsoft O365, Active Directory, Azure AD and Group Policy
• Moderate network configuration knowledge (LAN/WAN/Wireless)
• Cisco Meraki and Unifi experience
• Mobile Device Management support
• Intune configuration and implementation.
• P2P Azure VPN topology knowledge.
• Ability to juggle multiple priorities, change & adapt to organizational needs as they develop
• Effectively communicate complex technical issues both orally and in writing
• Monitoring server usage.
• Internet service outage troubleshooting
• Solid technical & troubleshooting skills
• Ability to work independently and as a member of a team
• Strong problem-solving skills and ability to learn quickly
• Must thrive in a complex, multi-stakeholder environment
• Ability to lift and carry computer components up to 25 lbs. per item
• Demonstrated proficiency with rollouts, migrations and upgrades are required

EDUCATION and EXPERIENCE

• High school degree or equivalent required, Associate’s Degree preferred
• 2+ years of IT helpdesk support experience in a professional services environment
• MDM, Network/Server support experience in a professional services environment

EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.