Mechanical Claims Adjuster

What WE are looking for: A Mechanical Claims Adjuster

Top-notch, talented team members who CARE about our customers & Act with INTEGRITY.

People that live for a challenge, and work well in a Team Environment.

As a Claims Adjuster, you will:

· Start, manage, and complete claims from initial complaint to final resolution

· Collaborate with team members in a positive manner to quickly and effectively adjudicate claims

· Have a complex working knowledge of all products including policies, procedures, and contractual terms

· Effectively master all related software applications to determine claim coverage, repair costs and/or reasons for denial. Examples of these applications include AllData & Service Manager Pro

· Research mechanical repair processes and labor rates to ensure they are aligned with industry standards and contractual obligations

· Nurture relationships with our dealer partners, repair centers, part suppliers, and other vendors

· Handle escalated calls from repair centers, shops and customers in a professional and friendly manner that results in a positive outcome while rarely needing assistance from management

Requirements:

· Experience in the automotive service industry including previous mechanic/technician, body shop technician, estimator and/or service advising/writing experience

· Strong understanding of automotive repair shop procedures and practices

· Exceptional customer service principles & practices with strong problem-solving, negotiation, time management & communication skills

· Ability to multi-task and work effectively as part of a team

· Positive attitude with a passion for growth & learning

· ASE Certification(s) in one or more areas (preferred)

· Experience processing/adjudicating automotive mechanical (VSC) claims (preferred)

In addition, you will:

· Be comfortable sitting for extended periods & working on the phone for most of your shift

· Be well versed using a computer and navigating multiple programs (including but not limited to Microsoft Office programs such as Outlook, Word, Excel, Teams, etc.)

· Be personable & pleasant to engage with callers throughout the country as well as your fellow coworkers

Job Type: Full-time

Pay: $48,000 per year

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Schedule:

• 11AM-8PM Eastern Standard Time
• Monday to Friday

Application Question(s):

• How many years of experience do you have in automotive service repair, automotive service writing, and/or mechanical claims adjudication?

Please provide some context and detail with your answer(s).

• On a scale of 1-10, 1 being you know where to put fuel in a vehicle and 10 being you are a Master Tech - how would you rate yourself when it comes to mechanical repair and diagnosis?
• Do you speak Spanish (are you fluent in Spanish)?

Job Type: Full-time

Pay: Up to $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Remote