Medical Administrative Assistant 1-University Family Physicians (Knoxville)

Job Description

Market Range 04

Hiring Salary: $18.00/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Medical Administrative Assistant 1 maintains the medical records and serves as the referral coordinator for the Department of Family Medicine.

Responsibilities

• Obtains appointments for referrals and outpatient test scheduling; monitors the referral loop by generating and reviewing referral and outpatient test order reports.
• Verify patients’ insurance coverage and adhere to the insurance company's policies for scheduling tests.
• Records documents into the Electronic Medical Record.
• Obtains pre-certs for tests and schedules tests and procedures as requested by the UFP provider.
• Performs administrative duties to include patient registration, answers routine questions, telephone triage, sends/receives faxes, and general office duties.
• Serves as a medical records clerk for the department.
• Processes medical records requests, including other doctors’ offices, HEDIS audits, and risk adjustment audits.
• Assists with referral appointment scheduling when needed.
• Other duties as necessary.
  
  

Qualifications

EDUCATION: High School Diploma or GED. (TRANSCRIPTS REQUIRED)

EXPERIENCE: One (1) year of work experience in office systems technology or completion of a physician office medical records management course (Experience in a medical office is preferred.)

Knowledge, Skills, And Abilities

• Knowledge of all HIPAA regulations.
• Ability to determine if an authorization is HIPAA compliant.
• Knowledge of electronic health records and Centricity Practice Solution.
• Strong customer service skills on the phone and with patients in the office.
• Ability to multitask between scanning documents into the electronic medical record and handling phone calls or helping employees and patients with medical records questions or issues.