Medical Administrative Assistant (Behavioral Health)

Overview
Join our dynamic healthcare team as a Medical Administrative Assistant specializing in Behavioral Health! This vital role offers the opportunity to support mental health professionals and patients by ensuring smooth clinic operations, accurate documentation, and exceptional patient service. If you thrive in a fast-paced environment, possess excellent organizational skills, and are passionate about making a difference in mental health care, this position is perfect for you. You will be instrumental in managing medical records, coordinating appointments, verifying insurance, and maintaining compliance with healthcare regulations—all while fostering a welcoming atmosphere for our patients.

Duties

• Provide comprehensive administrative support within a behavioral health clinic setting, including scheduling appointments and managing patient intake processes.
• Utilize electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix to document patient encounters accurately and review medical records for completeness.
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring proper authorization and billing procedures are followed.
• Handle medical billing and coding tasks using CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to ensure accurate reimbursement.
• Manage front desk operations with multi-line phone systems, greeting patients professionally while demonstrating excellent phone etiquette.
• Maintain patient confidentiality in compliance with HIPAA regulations by securely managing medical records and health information.
• Assist with care plan documentation review, appointment reminders, and follow-up scheduling to enhance patient engagement and clinic efficiency.
• Support medical collection efforts by following up on outstanding balances and processing payments through EMR systems like Meditech or Athenahealth.
• Perform clerical duties such as filing, data entry (including 10-key typing), faxing, scanning documents, and managing office supplies to ensure seamless clinic operations.
• Coordinate with healthcare providers to facilitate accurate documentation review and ensure compliance with medical office management standards.

Experience

• Prior experience working in a medical office environment or healthcare setting is required; clinic experience in behavioral health is highly preferred.
• Familiarity with EMR/EHR systems (Jane experience a plus); willingness to learn is essential.
• Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), and insurance verification processes.
• Experience handling medical billing and collections within a healthcare practice is highly desirable.
• Bilingual abilities are a plus to effectively communicate with diverse patient populations.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) along with familiarity with health information management software like Eaglesoft or Dentrix.
• Proven customer service skills with the ability to handle multi-line phone systems professionally while maintaining a friendly demeanor.
• Office management or administrative experience in hospital or dental clinics will be considered an asset.
• Ability to adapt quickly to changing priorities while maintaining attention to detail in documentation review and compliance tasks. Join us in delivering compassionate mental health services by providing top-tier administrative support! Your dedication will help create a supportive environment where patients feel valued and cared for every step of their journey toward wellness.

Pay: $12.00 - $19.00 per hour

Work Location: Hybrid remote in Pasadena, TX 77503