Medical Administrative Office Support

Job Summary
We are seeking a proactive and detail-oriented Medical Administrative Office Support to join our healthcare team. In this vital role, you will serve as the backbone of our medical practice, ensuring smooth daily operations, efficient patient flow, and accurate documentation. Your energetic approach and strong organizational skills will help create a welcoming environment for patients and support the clinical staff in delivering exceptional care. This paid position offers an exciting opportunity to develop your expertise in medical office management while contributing to high-quality healthcare services.

Responsibilities

• Manage patient appointments, scheduling, and cancellations using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Verify insurance coverage, perform insurance eligibility checks, and process claims for Medicare, Medicaid, and private insurers.
• Handle patient check-in and check-out procedures with professionalism and excellent phone etiquette on multi-line phone systems.
• Review and maintain accurate medical records, ensuring compliance with HIPAA regulations and proper documentation review practices.
• Assist with billing processes including medical collection efforts, CPT coding, ICD-10/ICD-9 coding, and medical billing procedures.
• Support clinical staff with intake procedures, care plan documentation, and medical record filing using dental or hospital-specific software such as Eaglesoft or Dentrix when applicable.
• Perform general clerical duties such as data entry (including 10 key typing), filing, faxing, scanning documents, and managing office supplies.
• Maintain a friendly front desk presence by providing excellent customer service to patients and visitors while managing multi-line phones efficiently.
• Coordinate with insurance companies for verification purposes and assist in the preparation of documentation for billing or audits.

Requirements

• Prior experience in a medical office setting or clinic environment is highly preferred; dental clinic experience is a plus.
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and health information management practices.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is essential.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software.
• Ability to handle sensitive patient information in accordance with HIPAA regulations with discretion and professionalism.
• Bilingual abilities are advantageous to serve diverse patient populations effectively.
• Exceptional organizational skills with attention to detail in documentation review and data entry tasks.
• Strong communication skills coupled with courteous phone etiquette; experience managing multi-line phone systems preferred.
• Experience in medical billing or insurance verification processes is highly desirable; familiarity with Medicare guidelines is a plus. Join us to be part of a dynamic healthcare environment where your administrative expertise directly impacts patient care quality! We value energetic professionals who thrive on organization, accuracy, and compassionate service—help us make a difference every day!
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Pay: From $23.43 per hour

Work Location: In person