Medical Assistant

Overview

The Medical Assistant (MA) is responsible for supporting providers, ensuring seamless clinic flow, and delivering an elevated patient experience. This role blends clinical support, patient care, operational execution, and sales support through education. The MA plays a key role in both the efficiency and revenue performance of the clinic.

Hours

• 5 days per week (8-hour shifts)
• 1 Saturday per month required

Key ResponsibilitiesPatient Experience

• Greet, prepare, and room patients in a warm, professional, and timely manner
• Ensure patient comfort and confidentiality at all times
• Reinforce provider recommendations and ensure patients feel informed and confident
• Provide clear pre- and post-care instructions

Clinical Support

• Assist providers during treatments as needed
• Prepare all products, syringes, and equipment according to protocol
• Maintain strict adherence to safety, sanitation, and infection control standards
• Support accurate and timely EMR documentation

Clinic Flow & Efficiency

• Maintain efficient room turnover to support on-time scheduling
• Anticipate the provider's needs to ensure seamless treatments
• Assist in managing daily flow to minimize delays and optimize productivity

Inventory & Operations

• Maintain clean, organized, and fully stocked treatment rooms
• Monitor inventory levels and communicate low stock proactively
• Complete daily, weekly, and monthly operational tasks

Communication & Team Collaboration

• Communicate clearly with providers, front desk, and leadership
• Escalate patient concerns or operational issues appropriately
• Contribute to a positive, team-oriented clinic environment

KPI Tracking & Accountability

• Maintain awareness of clinic goals (daily, weekly, monthly)
• Participate in daily tracking of key metrics (flow, retail support, rebooking support)
• Contribute to provider efficiency and overall clinic revenue
• Engage with tracking tools and systems as required

Educate to Sell (Support Role)

• Reinforce provider recommendations for treatments, skincare, and follow-up
• Confidently review basic skincare usage and post-care instructions
• Support conversations around retail, packages, and memberships
• Help drive patient understanding, trust, and long-term retention

***What We’re Looking For***

• Medical Assistant degree
• High attention to detail and strong sense of urgency
• Excellent communication and emotional intelligence
• Ability to multitask and stay organized under pressure
• Team-oriented, but independently accountable
• Passion for aesthetics, skincare, and patient care

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person