Medical Assistant

Summary

We are seeking a dedicated and detail-oriented Medical Assistant (MA) to join our team. The MA plays a vital role in supporting clinical operations and delivering exceptional patient experience. This non-exempt role combines direct patient care with front-of-house and administrative responsibilities to ensure smooth daily clinic operations and high-quality, personalized treatment.

The MA works closely with the Clinic Manager and Medical Provider to support efficient workflows, maintain clinical standards, and promote positive patient outcomes.

Essential Job Functions

• Perform phlebotomy on all patients, ensuring proper collection, labeling, and handling of lab samples.
• Administer intramuscular and subcutaneous injections, educating patients on self-administration as needed.
• Constitute medications and prepare them for patient pickup according to clinic protocols.
• Triage patients, collecting and recording vital signs and health metrics.
• Complete InBody scans and other metabolic health assessments to support patient care plans.
• Manage patient flow to minimize wait times and optimize clinic efficiency.
• Greet, check in, and check out all patients, ensuring a welcoming and professional experience.
• Schedule, reschedule, and confirm patient appointments via phone, email, and text.
• Handle inbound and outbound calls, following scripts and protocols to ensure consistent communication.
• Ring up retail purchases and reconcile the point-of-sale system at the end of each day.
• Scan, file, and maintain patient paperwork and clinic documentation in compliance with HIPAA standards.
• Track inventory of medical supplies, ensuring timely reordering and proper stock levels.
• Maintain cleanliness and organization in the waiting area, front desk, restroom, and all clinic common areas.
• Collaborate with the Clinic Manager and Medical Provider to ensure smooth clinic operations and exceptional patient care.
• Perform other related duties to benefit the mission of the organization.

Competencies

• Strong clinical skills, including independent and accurate phlebotomy.
• Professional communication skills, both in person and over the phone.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficient with EMR systems, scheduling platforms, and point-of-sale systems.
• Knowledge of HIPAA and OSHA standards with a commitment to maintaining patient confidentiality and clinic safety.
• Positive, team-oriented attitude with a strong focus on patient care and service excellence.

Supervisory responsibilities

• N/A

Work Environment/Physical Demands

• Frequent direct patient interaction in a clinical setting.
• Prolonged periods of standing, sitting, and moving throughout the clinic day.
• Regular use of computer systems and phone communication.
• May be required to lift or move clinic supplies up to 25 lbs.

Required Education and Experience

• High School Diploma required.
• Medical Assistant or Phlebotomy Certification required.
• One year of experience in a receptionist, front desk, or customer service role.
• One year of medical assisting or phlebotomy experience required.

Preferred Education and Experience

• Experience in a weight loss, nutrition, fitness, or med spa setting preferred.
• Knowledge of metabolic health, including insulin resistance and metabolic syndrome, is a plus.