Medical Assistant

Job Title: Medical Assistant

Department: Inspired Spine Health Nursing

Hours: 32-40 weekly

Job Summary

Medical Assistants (MAs) play an integral role in supporting the nursing team and healthcare providers in delivering high-quality, patient-centered care. The MA is responsible for facilitating efficient patient flow, managing clinical documentation, coordinating communication with patients and pharmacies, and ensuring accurate record-keeping. This role requires strong clinical acumen, excellent communication skills, and the ability to multitask in a fast-paced medical environment.

Qualifications

• Education:
• High school diploma or equivalent required
• Completion of a Medical Assistant program from an accredited institution
• Licensure:
• Current Medical Assistant Certification (CMA, RMA, or equivalent)
• Experience:
• 1-2 years of experience in a clinical outpatient setting preferred
• Prior experience working in spine care, orthopedic, or neurosurgery practice is a plus
• Special Skills:
• Strong organizational and communication skills
• Ability to work both independently and as part of a team
• Understanding of medical terminology and clinical workflows

Key Responsibilities

• Obtain and document detailed patient histories, including symptom reports, into the EHR system
• Triage and respond to patient phone calls, routing messages appropriately and escalating urgent concerns
• Place electronic orders for imaging or medications based on the provider's written Plan of Care
• Communicate with pharmacies to confirm prescriptions and assist in securing prior authorizations when necessary
• Discuss surgical consents with patients and ensure that all necessary prerequisites and documentation are met according to protocol.
• Review incoming Physical Therapy documentation and deliver it promptly to the appropriate provider for review
• Assist providers by preparing FMLA paperwork, work restrictions, and return-to-work notes as directed
• Educate patients on standard postoperative restrictions and care guidelines as outlined by the providers
• Conduct thorough reviews of patient records and clinical chart notes to support provider decision-making
• Manage and resolve electronic patient cases, including incoming medical records and patient messages, or escalate appropriately
• Ensure all clinical and administrative tasks are completed efficiently to support smooth daily operations of the nursing team

Daily Workflow

• Work on provider orders based on documented notes and Plan of Care
• Prioritize and respond to patient communications throughout the day
• Coordinate tasks based on provider schedules and patient care needs
• Document all actions and communications in the EHR promptly and accurately
• Collaborate closely with fellow staff on nursing team to maintain seamless care transitions and follow-up

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Burnsville, MN 55337 (Required)

Ability to Relocate:

• Burnsville, MN 55337: Relocate before starting work (Required)

Work Location: In person