Medical Assistant Back Office (Bilingual)

As a Medical Assistant you will be responsible for providing administrative and clinical support to ensure efficient operation of the La Puente Medical Clinic. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication.

Primary Location: Friends of Family Health Center - La Puente

Primary Departments: Women's Health, Family Medicine, and Pediatrics

Responsibilities

• Greet and assist patients while collecting and documenting medical histories, demographic information, and insurance details
• Coordinate patient scheduling, appointment confirmations, referrals, and follow-up visits to support efficient daily operations
• Maintain accurate electronic medical records (EMR), patient charts, insurance documentation, and other confidential files in compliance with HIPAA regulations
• Process laboratory requests, hospital admissions, referrals, and related administrative paperwork
• Verify and update patient information while ensuring accurate chart preparation and documentation for providers
• Support physicians and clinical staff during patient examinations and procedures as needed
• Prepare and distribute correspondence, reports, forms, faxes, and other office communications
• Assist with medical billing tasks, including payment collection, accounts receivable/payable, and maintaining financial records
• Prepare, clean, and stock treatment rooms while ensuring medical instruments and supplies are properly maintained
• Provide excellent customer service and maintain professional communication with patients, providers, and external partners
• Perform general administrative and back-office duties to support smooth clinic operations

Qualifications

• Certified or Licensed Medical Assistants only
• 1 year experience preferred
• Bilingual (English/Spanish) required
• Knowledge of medical office management systems and procedures (OCHIN EPIC Systems)
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Language:

• Spanish (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person