Medical Assistant - Back/Front Office

We are looking for a kind, dependable, and motivated Medical Assistant team member to join our practice. In this role, you’ll often be the first point of contact for our patients, helping create a welcoming, respectful, and efficient experience from the moment they arrive. All our MAs flex between the front and back office to support patient care and office workflow as needed.

We value compassion and professionalism equally. The ideal candidate is someone who genuinely enjoys helping people, communicates with kindness and patience, and also takes pride in being reliable, organized, and proactive in a fast-paced medical environment.

We’re looking for someone who works well with others, follows through on responsibilities, pays attention to details, is eager to continue learning and growing with our team, and has a high level of integrity.

Qualifications

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program preferred but not required
• Customer service: 2+ years
• Computer skills: 2+ years
• Back-office medical assisting: 2+ years
• Front Office Medical Assisting: 2+ years
• Familiarity with EHR systems and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to multitask and stay organized in a busy environment

What We’re Looking For

• A kind, patient, and professional demeanor
• Strong work ethic and dependable attendance
• Someone who takes initiative and follows through on tasks
• Ability to stay calm and focused during busy days
• Honest, respectful, and team-oriented communication
• Willingness to learn and adapt
• A team player who contributes positively to the workplace culture

Key Responsibilities

Patient Experience & Coordination

• Welcome patients warmly and help them feel comfortable and cared for
• Assist with check-in and check-out efficiently and professionally
• Schedule and manage appointments while being mindful of patient needs and clinic flow
• Answer questions clearly and respectfully
• Help maintain a positive and organized front office environment

Clinical Support (Back Office Coverage)

• Assist in the back office, including:
• Taking vital signs
• Assisting with procedures
• Administering injections
• Performing blood draws (if licensed), EKGs, and ear lavages
• Processing labs
• Approach clinical responsibilities with attentiveness and professionalism

Front Office Support

• Manage phones, messages, and administrative tasks accurately and efficiently
• Maintain a clean, organized, and professional workspace
• Support smooth day-to-day operations by staying responsive and detail-oriented

Medical Records & Confidentiality

• Accurately update patient information in the EHR system
• Maintain strict patient confidentiality and HIPAA compliance
• Ensure documentation and records are completed carefully and correctly

Billing & Insurance Assistance

• Assist patients with insurance and billing questions in a clear and professional manner
• Communicate effectively with insurance providers as needed
• Ability to collect payments at time of patient visit

Scheduling & Team Coordination

• Help manage 6 provider/service line schedules to support an efficient workflow and positive patient experience
• Work collaboratively with the team to keep the office running smoothly, especially during busy times

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Internal Medicine
• Primary Care

Experience:

• back office: 3 years (Preferred)
• Venipuncture: 3 years (Required)

Ability to Commute:

• Pasadena, CA 91106 (Preferred)

Work Location: In person