Medical Assistant (Full-Time) – Patient Care & Clinic Operations

Join a mission-driven mental health team helping patients feel understood, supported, and cared for

Whole Mind is a growing outpatient mental health organization dedicated to providing compassionate, evidence-based psychiatric care. Our clinics are built around a simple but powerful promise:

Every patient will feel understood, feel helped, and feel reassured.

We are seeking an experienced Medical Assistant (MA) to join our newly opened Novato clinic. This is a full-time role for someone who is dependable, emotionally attuned, and capable of supporting both clinical care and front office operations as the clinic continues to grow.

Position Overview

This is a full-time, dual-role position designed for a clinic in its early growth phase.

You will play a critical role in:

• Supporting clinical care delivery
• Leading the front-line patient experience

This role requires someone who can move seamlessly between clinical responsibilities and patient-facing interactions, while maintaining a high level of professionalism, empathy, and ownership.

What You’ll Do:

Patient Experience & Front Desk Support

• Greet patients and create a calm, welcoming environment
• Answer incoming calls and assist with scheduling and patient inquiries
• Personalize each interaction—ensuring patients feel known, not processed
• Listen with empathy and patience, especially for those navigating mental health challenges
• Provide clear next steps and reduce friction in the patient experience
• Maintain an organized, professional front office

Clinical Responsibilities

• Prepare patients for appointments and assist providers during visits
• Take vital signs and accurately document patient information in the EMR
• Support advanced psychiatric treatments including:
• Transcranial Magnetic Stimulation (TMS)
• Spravato (esketamine)
• Monitor patients during treatment and report concerns to the clinical team
• Maintain accurate, timely documentation
• Support clinic flow to ensure patients are seen efficiently and safely

What We’re Looking For

We are looking for someone who embodies our care model:

You Help Patients Feel Understood

• You listen without rushing
• You validate and respect what patients are experiencing

You Help Patients Feel Helped

• You take ownership and follow through
• You proactively solve problems and move things forward

You Help Patients Feel Reassured

• You bring calm, confidence, and clarity to each interaction
• You help patients feel safe and supported

Qualifications

• Medical Assistant (MA or CMA) certification required
• 2+ years of experience as a Medical Assistant (required)
• Current CPR certification (or willingness to obtain)
• Strong communication and patient service skills
• Highly reliable, organized, and detail-oriented
• Comfortable balancing both clinical and administrative responsibilities
• Ability to work independently while collaborating with a team
• Experience in behavioral health or psychiatry strongly preferred

Why Join Whole Mind

• Be part of a mission-driven organization improving access to mental health care
• Play a key role in shaping the patient experience in a growing clinic
• Work in a collaborative, supportive, and high-accountability environment
• Gain experience with advanced treatments like TMS and Spravato
• Opportunity for growth as the clinic expands

About Whole Mind

Whole Mind is a multi-location mental health practice focused on delivering innovative psychiatric care in a compassionate, human-centered way.

We believe great care starts with how patients feel—and every interaction matters.

Work Location

In-person — Novato, CA

Apply Today

If you are a dependable, experienced Medical Assistant who leads with compassion, takes ownership, and wants to make a meaningful impact—we’d love to hear from you.

Pay: $22.00 - $30.00 per hour

Application Question(s):

• Have you supported patients receiving treatments such as TMS, Spravato, or other specialty procedures?
• Are you comfortable balancing both front desk responsibilities and clinical duties in the same role?
• In your previous roles, were you responsible for resolving patient issues end-to-end (rather than handing them off)?
• Have you had any attendance or punctuality issues in the past 12 months?

Experience:

• MA or CMA: 2 years (Required)

Language:

• English and Spanish (Preferred)

Ability to Commute:

• Novato, CA 94945 (Preferred)

Work Location: In person