Medical Assistant / Patient Care Coordinator

Live In Vitality Wellness Center is a growing medical wellness practice in Brandon, FL. We focus on hormone health, medical weight loss, thyroid care, functional medicine, IV therapy, preventive care, and primary care.

We are looking for a dependable, friendly, organized Medical Assistant / Patient Care Coordinator to help with patient care, daily office flow, insurance-related tasks, patient communication, forms, and follow-up.

This role is a good fit for someone who enjoys working closely with patients, has medical office experience, and can be warm and bubbly while still maintaining clear professional boundaries. We are a small practice, so the right person needs to be comfortable helping in more than one area, including clinical support, scheduling, phones, insurance workflows, chart preparation, forms, letters, follow-up, and general office organization.

This is not a high-volume clinic setting. We are looking for someone calm, professional, detail-oriented, and able to follow through without needing constant reminders.

Responsibilities include:

- Room patients and obtain vitals

- Review medications, supplements, allergies, and intake forms

- Perform InBody body composition scans

- Assist with injections, labs, IV therapy, and in-office treatments within training and scope

- Help prepare charts before visits

- Identify missing forms, labs, insurance information, referrals, or appointment details before the provider needs them

- Support patient check-in, checkout, scheduling, and follow-up

- Answer phones and respond to patient messages professionally

- Help patients understand next steps, appointment types, follow-up instructions, and office policies

- Support insurance-based primary care workflows, including eligibility awareness, copays, referrals, prior authorizations, refill requests, forms, and lab/imaging follow-up

- Assist with medical forms such as FMLA, work forms, school forms, disability forms, clearance forms, and other patient paperwork

- Draft patient letters, work notes, referral letters, support letters, and form-related documentation for provider review

- Review forms and paperwork for missing information before sending to the provider

- Communicate with patients about form timelines, required appointments, fees when applicable, and needed documentation

- Understand the difference between insurance-based primary care and self-pay wellness services such as hormone optimization, medical weight loss, functional medicine, and specialty lab review

- Track refill requests, lab follow-ups, forms, messages, and daily tasks

- Problem-solve day-to-day issues before escalating when appropriate

- Help the provider stay on schedule and reduce avoidable interruptions

- Keep exam rooms, supplies, and the office organized

- Communicate with patients in a way that is kind, clear, and professional

- Help improve office systems, templates, checklists, and workflows as the practice grows

We are looking for someone who is:

- Reliable and punctual

- Friendly, warm, and professional with patients

- Organized and detail-oriented

- Calm when several things are happening at once

- Comfortable answering phones and speaking with patients

- Comfortable being kind while still enforcing office policies and boundaries

- Experienced with insurance-based medical office workflows

- Comfortable with copays, eligibility, referrals, prior authorizations, refill workflows, and basic insurance-related patient questions

- Comfortable writing clear patient messages, letters, notes, and form drafts

- Able to gather the right information before asking the provider to review or sign paperwork

- Comfortable using computers, EHR systems, scheduling systems, patient messaging, digital forms, email, and insurance portals

- Able to follow checklists and complete tasks without being reminded repeatedly

- Able to take initiative and think one step ahead

- A natural problem-solver who does not panic when something is unclear

- Comfortable working in a small practice where teamwork matters

- Interested in wellness, hormones, weight loss, thyroid health, and preventive care

- Capable of growing into more responsibility over time

Preferred experience:

- Medical assistant experience

- Primary care

- Private practice

- Insurance-based medical office

- Prior authorizations

- Referrals

- Medication refill workflows

- FMLA, disability, work, school, or clearance forms

- Hormone or wellness clinic

- Functional medicine or integrative medicine

- Medical weight loss

- IV therapy or injections

- Front desk and clinical support

Certification as a CMA, RMA, or CCMA is preferred, but we are open to the right person with strong experience, great communication, insurance knowledge, writing ability, problem-solving skills, and excellent follow-through.

This may not be the right fit if you:

- Prefer only doing rooming and vitals

- Do not like phones or patient communication

- Have no interest in insurance-related office workflows

- Are uncomfortable with forms, letters, prior authorizations, referrals, or patient paperwork

- Get frustrated when patients ask questions

- Have trouble saying no politely

- Need constant reminders to complete tasks

- Get easily overwhelmed by a busy office flow

- Are uncomfortable with technology

- Struggle with follow-through or attention to detail

- Do not like checklists or structure

Schedule:

Monday–Friday

Approximately 32–40 hours per week

Hours may vary slightly based on patient care days and administrative needs

No weekends

No on-call

No overtime without approval

Pay:

$20–$25 per hour depending on experience, reliability, clinical skills, insurance knowledge, forms experience, communication skills, and leadership potential.

How to apply:

Please apply with your resume.

In your application, please answer this question:

Tell us about a time you helped a provider, manager, or office run more smoothly while also keeping patients informed and cared for.

Live In Vitality Wellness Center is an equal opportunity employer.

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Professional development assistance

Application Question(s):

• Do you have experience working in a medical office, primary care office, wellness clinic, or patient care setting?
• Do you have experience with insurance-related workflows such as eligibility, copays, referrals, prior authorizations, medication refill requests, or lab/imaging follow-up?
• Do you have experience assisting with medical forms such as FMLA, work forms, school forms, disability forms, clearance forms, referrals, or prior authorizations?
• Are you comfortable drafting professional patient messages, work notes, letters, and form-related documentation for provider review?
• Are you comfortable helping with both clinical tasks and front-office/patient communication tasks?
• Tell us about a time you had to be friendly with a patient while still explaining a policy, fee, timeline, or boundary.
• Describe a time you solved a problem, caught a mistake, or helped a medical office run more smoothly.
• What hourly pay range are you seeking?
• This role works with hormone therapy, weight loss, and wellness patients, and also handles insurance. Are you comfortable in that kind of practice?
• How many years of medical office experience do you have?

Experience:

• Medical office: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• CMA, RMA, or CCMA certification (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person