Medical Assistant Phone Triage

At APG Network, we deliver comprehensive, patient-centered care through an integrated model of internal medicine, specialty care, and therapy services. Our team is committed to clinical excellence, operational efficiency, and a supportive workplace culture where staff can grow and thrive.

We are seeking a Medical Assistant to join our Internal Medicine team in a phone triage-focused role, serving as a key point of contact for patients and supporting efficient clinical operations.

What You’ll Do

• Serve as the first line of communication for patient calls, messages, and portal inquiries
• Perform basic clinical triage using established protocols and escalate appropriately to providers
• Process prescription refill requests in coordination with providers and pharmacies
• Schedule patient appointments based on urgency and clinical need
• Communicate test results, instructions, and follow-up plans per provider direction
• Document all patient interactions accurately in the EMR
• Support care coordination and ensure timely resolution of patient needs

What You Bring

• Medical Assistant certification (CMA/RMA preferred) or equivalent clinical experience
• Prior experience in primary care or internal medicine strongly preferred
• Strong understanding of basic clinical terminology and workflows
• Excellent phone presence and communication skills
• Ability to prioritize, multitask, and remain organized in a fast-paced environment
• High attention to detail with accurate documentation habits
• Experience with EMR systems (Athena experience a plus)

What Sets This Role Apart

• Primarily non-rooming, phone-based clinical role
• Structured workflows and provider support for triage decision-making
• Opportunity to build strong patient relationships and impact care continuity
• Collaborative, team-based environment with experienced leadership

Why Join APG

• Competitive pay based on experience
• Stable, growing organization with multiple locations
• Supportive leadership and team culture
• Opportunities for growth and cross-training within the organization

Schedule

• Full-time, Monday–Friday
• Daytime hours (no evenings or weekends)

Apply Today

Join a team where your clinical knowledge and communication skills directly improve patient care and access.

Pay: $17.00 - $19.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person