Medical Assistant: Reception & Patient Experience Focus

Who We Are

Seattle Premier Health is a concierge primary care practice built on relationships, trust, and exceptional patient experience. We care for individuals who value time with their physician, personalized attention, and a proactive approach to health and wellness. Our clinic blends high-touch service with modern systems and workflows to deliver seamless, compassionate care every day.

What We Do

We provide comprehensive primary care in a concierge setting—focusing on prevention, wellness, and continuity of care. Our team works closely together to ensure patients feel welcomed, heard, and supported from the moment they contact our clinic to the completion of every visit.

About the Role

We are hiring a Medical Assistant whose primary focus is running reception and serving as the first point of contact for our patients. This role is essential to the patient experience and clinic flow. You will spend much of your time greeting patients, managing check-in and check-out, answering phones, scheduling appointments, and navigating patient communication systems.

While this is a Medical Assistant role, success in this position depends heavily on strong front-desk skills, exceptional customer service, and confidence using EPIC and other healthcare systems such as HINT. Clinical duties are part of the role, but the heart of this position is patient interaction, coordination, and organization.

Why You’ll Want to Work Here

• 100% employer-paid medical, dental, and vision insurance for employees
• Dependent coverage at 75%, supporting your family as well as you
• Competitive salary aligned with experience and responsibilities
• Paid parking or ORCA transit card, so your commute is covered
• 401(k) retirement plan with employer matching
• Generous paid time off, including 3 weeks of vacation and 1 week of sick leave
• The opportunity to work in a relationship-based, concierge practice where staff are valued, supported, and empowered to do their best work.
• You’ll play a central role in shaping the patient experience in a high-touch concierge practice
• You’ll work with a collaborative, supportive team that values professionalism and kindness
• You’ll have the opportunity to build long-term relationships with patients, not rushed encounters
• You’ll be part of a practice that prioritizes quality care over volume

Key Responsibilities

Reception & Patient Interaction (Primary Focus):

• Warmly greet patients in person and on the phone, creating a welcoming and reassuring first impression
• Manage front desk operations including check-in, check-out, verification of patient information, and parking validation
• Answer incoming calls, triage messages, and respond to patient questions with clarity, professionalism, and empathy
• Schedule appointments accurately and efficiently using EPIC, with strong attention to detail
• Monitor and respond to patient messages via EPIC, HINT, patient portals, and internal communication tools
• Coordinate follow-up visits, referrals, and procedure scheduling
• Maintain strict confidentiality and HIPAA compliance at all times

Systems & Workflow Management:

• Confidently utilize EPIC for scheduling, chart preparation, documentation support, and patient communication
• Use and adapt to additional systems such as HINT and other clinic technology tools
• Ensure patient records are accurate, complete, and up to date
• Anticipate provider and patient needs to keep clinic flow smooth and efficient

Clinical Support (As Needed):

• Room patients and assist with intake, including vital signs and medical history verification
• Perform basic clinical tasks such as blood draws and specimen collection (as trained/certified)
• Prepare exam rooms and assist physicians during visits when needed

Team Collaboration:

• Provide backup support across reception, phones, rooming, and scheduling as needed
• Participate in team huddles and workflow improvement discussions
• Maintain a positive, solution-oriented attitude, especially in busy or high-demand situations

What You Need to Be Successful in This Role

Required / Strongly Preferred:

• Experience working as a Medical Assistant in a clinical setting
• Demonstrated experience using EPIC (required)
• Ability to quickly learn and effectively use systems such as HINT
• Strong customer service mindset and comfort interacting with patients all day
• Excellent communication skills—verbal, written, and active listening
• Strong organizational skills and attention to detail in a fast-paced environment
• Ability to manage interruptions and competing priorities with professionalism

Education & Certifications:

• High school diploma required
• Washington State Medical Assistant Certification required
• Two or more years of clinic experience preferred
• Phlebotomy experience a plus

Personal Attributes That Will Set You Apart:

• Warm, calm, and confident presence at the front desk
• Success in this role requires reliable attendance, punctuality, and a commitment to working scheduled shifts as planned, recognizing the impact on patient care and team operations.
• Resourceful, proactive, and quick-thinking
• Dependable team player who takes ownership and follows through
• Comfortable representing the clinic’s values and standard of care at all times

Pay: $20.00 - $36.10 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person