Medical Assistant / Scribe / Patient Coordinator

About the Role

At Washington Pain and Spine Specialists, our mission is to provide compassionate care to patients suffering with refractory chronic pain, utilizing pain care advancements along with balanced multidisciplinary approaches. To decrease pain, increase functional capacity, improve safety; thereby, improving quality of life of our patients. Our vision is to be a center for excellence in spine care, musculoskeletal care and chronic pain management. To be the most innovative center in pain management.

We are seeking a highly motivated, detail-oriented, and adaptable team member to join our growing outpatient pain management practice. This hybrid role supports both clinical and administrative operations, working closely with providers to deliver efficient, high-quality patient care.

Key Responsibilities

Medical Assistant Duties

• Room patients and obtain vital signs
• Obtain and document patient history, including medication reconciliation, in the EHR
• Prepare patients for exams and procedures
• Assist providers during procedures (patient prep, equipment, and supplies)
• Operate X-ray and ultrasound-guided equipment during procedures
• Maintain clean, stocked exam and procedure rooms
• Ensure compliance with infection control, safety protocols, and aseptic technique
• Execute provider orders (prescriptions, referrals, procedures, etc.)
• Coordinate and complete follow-up items related to treatment plans

Medical Scribe Duties

• Accurately document patient encounters in real time within the EHR
• Record HPI, ROS, physical exams, and treatment plans
• Support providers with chart completion and workflow efficiency
• Maintain strict confidentiality and HIPAA compliance

Patient Coordinator / Front Desk Duties

• Greet, check in, and check out patients professionally
• Schedule, confirm, and manage appointments across multiple locations
• Collect and verify patient information (demographics, insurance, case/attorney/referral details)
• Coordinate advanced procedures with vendors, providers, and facilities
• Verify insurance coverage/eligibility, collect co-pays and outstanding balances
• Answer phones and manage patient communications
• Maintain accurate patient records and documentation

Administrative Assistant Duties

• Perform administrative tasks as directed by supervisor
• Manage inventory of medical and office supplies
• Receive, unpack, and organize deliveries; process incoming mail
• Screen advanced procedures for eligibility and coordinate clearances with insurance and surgery centers

Qualifications

• High school diploma or equivalent required
• Prior medical office experience or nursing background preferred
• Strong understanding of medical terminology
• Excellent communication skills (written and verbal)
• Fluent in Spanish preferred
• Highly organized with strong problem-solving abilities
• Ability to prioritize, multitask, and work efficiently in a fast-paced environment
• Strong attention to detail and commitment to high standards
• Ability to work collaboratively with clinical and administrative teams
• Reliable transportation for travel between clinic locations

What We’re Looking For

• A team player with a positive attitude and strong work ethic
• Someone adaptable and comfortable in a dynamic, multi-role environment
• A candidate who values patient-centered care, efficiency, and professionalism

Schedule

• Monday–Friday (8 am–5 pm; 30 min–1 hour lunch break)
• Coverage as needed
• Travel between clinic sites as needed (Tacoma & Tukwila)

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Free parking
• Health insurance
• On-the-job training
• Opportunities for advancement
• Vision insurance

Medical Specialty:

• Pain Medicine

Ability to Commute:

• Federal Way, WA 98063 (Required)

Ability to Relocate:

• Federal Way, WA 98063: Relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person