Medical Assistant/Community Health Worker

SUMMARY

The Medical Assistant/Community Health Worker provides administrative assistance and patient care support for the Charleston Family Planning Center and mobile unit operated by Indiana Family Health Council (IFHC). Tasks including, but not limited to, registering clients for clinic visits, creating and maintaining medical records, answering the clinic phone, maintaining provider schedules, mobile unit schedule, and limited client care and education. This position will also be responsible for providing community education to organizations, schools, and families when the clinic is not open.

ESSENTIAL FUNCTIONS

1. Responsible for greeting clients as they enter the family planning clinic and determining each client’s needs.

2. Responsible for registering clients for the clinic visit, including, completion of necessary paperwork, determining fee based on sliding scale fee schedule, notifying Advance Practice Nurse or other advance provider client has arrived, etc.

3. Responsible for following medical records policies and procedures and creating a medical record for each new client.

4. Responsible and accountable for maintaining all clinic medical records according to organizational policies and Health Information Portability and Accountability Act (HIPAA) guidelines.

5. Responsible for scheduling client visits and follow up visits.

6. Must possess excellent customer service skills as he/she has the initial encounter with individuals calling and presenting to the family planning clinic.

7. Responsible for providing administrative support for the family planning clinic.

8. Performs other duties as assigned IFHC management.

9. Assists the Advanced Practice Nurse with client examinations, treatments, special tests, and procedures. Performs point of care testing and venipuncture as indicated.

10. Reviews client charts, obtains and records client’s weight and vital signs, takes patient history, obtains lab samples, and assesses reason(s) for client visit.

11. Obtains general and specific consents from client and administers medications under the direction of the Advanced Practice Nurse.

12. Cleans and prepares exam room(s) for each client visit.

13. Maintains and stocks inventory of office, clinical and laboratory supplies, as appropriate to the position.

14. Provides client education (based on client’s needs) regarding reproductive health and sexuality.

15. Coordinates labeling, delivery, and receipt of laboratory specimens.

16. Communicates laboratory results to the Advanced Practice Nurse; provides information to the client and coordinates follow-up visits as needed.

17. Schedules and coordinates paperwork for the client’s appointment.

18. Thoroughly documents client information in an accurate and timely manner according to organizational policies, procedures and guidelines.

19. Assists with referring clients for additional services as needed.

20. Provides educational and outreach sessions to the community during non-clinic hours

OTHER FUNCTIONS

1. Works in conjunction with local community groups and serves as a representative of Illinois Family Planning Centers operated by IFHC.

2. Requires the ability to establish and maintain effective working relationships with clients, families, coworkers, medical providers and the public.

3. Demonstrates the communication skills (both verbal and written) necessary to interact effectively with diverse populations; also requires the skills needed to communicate in a clear and effective manner.

4. Demonstrates strong work ethic and dedication to job responsibilities with excellence.

5. Demonstrates ability to prioritize duties and responsibilities appropriately and effectively.

6. Exhibits respect and fairness in all collaborative efforts.

7. Accepts and supports changes in business strategy and job functions.

8. Seeks and/or implements new, creative and different ways of doing things.

9. Evidences willingness and desire for improvement through decisions and actions.

10. Demonstrates proficiency in basic computer skills and a basic understanding of database applications.

11. Performs all work in accordance with HIPAA and other government regulations.

KNOWLEDGE, SKILLS, AND ABILITIES

1. High school diploma or equivalent; CNA, MA, or CHW experience/certification preferred, or other healthcare certification.

2. Bilingual in English and Spanish preferred.

3. Intermediate proficiency in database, spreadsheet, word processing and presentation programs a must.

4. Must have the ability to communicate clearly and concisely both verbally and in writing.

5. A minimum of one-year experience in a healthcare or social services setting is desired.

6. Must have knowledge and understanding of and follow Illinois Statutes regarding reporting of child abuse, child molestation, sexual abuse, rape and, incest.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Ob/Gyn

Experience:

• Medical Office Experience: 1 year (Preferred)
• Vital Signs Experience: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person