Medical Billing Liaison Manager (Laboratory Services)

Position Summary

The Medical Billing Liaison Manager serves as the primary point of contact between the laboratory, third-party billing vendor, insurance payers, and patients to ensure accurate, efficient, and timely billing operations. This role is responsible for overseeing billing communications, coordinating account reconciliation with the CFO and billing partner, and resolving complex billing issues including claim denials, payment delays, and discrepancies. The position also manages incoming correspondence and phone inquiries, ensuring all billing-related matters are appropriately routed and resolved with a high level of customer service. In addition, the Billing Liaison Manager analyzes revenue cycle data, identifies trends impacting reimbursement, and collaborates across coding, revenue cycle, and laboratory operations teams to improve billing accuracy and financial performance.

Key Responsibilities

• Manage incoming billing-related correspondence, including sorting and directing mail, EOBs, payer communications, and patient statements to appropriate teams or systems
• Work with the CFO and third-party billing vendor to perform regular reconciliation of billing, payments, and accounts receivable; investigate variances and ensure financial accuracy
• Handle incoming phone calls, including billing-related and general inquiries, ensuring timely resolution, appropriate routing, and a high standard of customer service
• Serve as the primary liaison between the laboratory, third-party billing vendor, patients, and insurance payers regarding billing matters.
• Investigate and resolve billing discrepancies, rejected claims, and payment delays
• Collaborate with revenue cycle, coding, and laboratory operations teams to improve billing accuracy
• Identify trends in denials, underpayments, or delays, and work with the billing company to implement corrective actions
• Conduct regular meetings with the billing vendor to review performance metrics and resolve escalated issues
• Analyze billing data and generate reports on reimbursement trends, denials, and revenue performance
• Maintain strong relationships with clients and provide excellent customer service regarding billing inquiries

Mandatory Qualifications

• 3–5+ years of experience in medical billing, preferably in a laboratory or diagnostic setting
• 2+ years of supervisory or management experience in a billing, revenue cycle, or healthcare operations setting
• Strong customer service skills
• Strong knowledge of CPT, ICD-10 coding, and insurance reimbursement processes
• Experience with laboratory billing systems and electronic medical records (EMR/EHR)
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities and meet deadlines

Preferred Qualifications

• Certified Professional Biller (CPB) or Certified Coding Specialist (CCS) credential
• Experience working with Medicare, Medicaid, and commercial payers
• Prior supervisory or management experience

Pay: $30.00 - $40.00 per hour

Benefits:

• Flexible schedule

Work Location: In person