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Job description
Should have minimum of 6 months to 2 years’ experience
Ability to work under minimum supervision and demonstrate strong initiative.
Ability to recognize, evaluate, solve problems, and correct errors, and to develop processes
that eliminate redundancy.
Ability to conceptualize workflow, develop plans, and implement appropriate actions.
Ability to communicate effectively in writing, over the telephone, and in person.
Skill in establishing and maintaining effective working relationships with other employees,
middle and senior management in the organization.
Proficient in Microsoft Office, including Outlook, PPT, Word, and Excel
Job Responsibilities
Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and
follow up on outstanding Accounts Receivable
To prioritize the pending claims for calling from the aging bucket. Should be able to convince
the claims company (payers) for payment of their outstanding claims.
To check the appropriateness of the insurance information given by the patient if it is
inadequate or unclear.
To make a physical call by following the international norms and applicable rules for
confidentiality and HIPAA compliance
Escalate difficult collection situations to management in a timely manner.
Should have basic knowledge of the entire Revenue Cycle Management (RCM)
Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on
the same
Other Job Duties include
Examine denied and underpaid claims to determine the reason for discrepancies.
Communicate directly with payers to follow up on outstanding claims, file technical appeals,
resolve payment variances, and ensure timely reimbursement.
Ability to identify with specific reason underpayments, denials, and cause of payment delay.
Works with management to identify, trend, and address the root causes of issues in the A/R.
Maintain a thorough understanding of federal and state regulations, as well as payer-specific
requirements and take appropriate action accordingly.
Document activity accurately including contact names, addresses, phone numbers, and
other pertinent information.
Demonstrate initiative and resourcefulness by making recommendations and communicating
trends and issues to management.
Needs to be a strong problem solver and critical thinker to resolve accounts. Must meet
productivity and quality standards.
Performs other duties as assigned.
Job Type: Full-time
Pay: Up to ₹40,000.00 per month
Work Location: In person
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