Medical Call Center Representative

Job Overview
Join our dynamic healthcare team as a Medical Call Center Representative, where your energetic communication skills and compassionate approach will make a real difference in patient care. In this vital role, you will serve as the first point of contact for patients seeking medical assistance, providing exceptional customer service through phone and digital channels. Your expertise in medical terminology and data entry will ensure accurate and efficient handling of inquiries, appointments, and information dissemination. This paid position offers an engaging environment where your analysis skills and medical office experience contribute directly to improving patient experiences and supporting healthcare providers.

Responsibilities

• Answer incoming calls promptly with professional phone etiquette, providing clear and empathetic assistance to patients and healthcare providers
• Gather, verify, and accurately input patient information into electronic health records using strong computer skills and attention to detail
• Assist patients with appointment scheduling, rescheduling, or cancellations while ensuring adherence to clinic protocols
• Explain medical procedures, policies, or instructions using clear language rooted in medical terminology
• Maintain confidentiality and comply with healthcare regulations while handling sensitive patient data
• Collaborate with healthcare teams by analyzing caller needs and escalating complex issues appropriately
• Document interactions thoroughly in the system, ensuring data accuracy for future reference

Experience

• Previous experience in a medical office or healthcare call center environment is highly desirable
• Strong knowledge of medical terminology and healthcare procedures
• Proven customer service skills with the ability to remain calm and professional under pressure
• Excellent communication skills in English
• Proficiency with computer systems, electronic health records (EHR), and data entry tasks
• Familiarity with phone etiquette standards and active listening techniques
• Analysis skills to assess caller needs quickly and provide appropriate solutions or guidance

This role is perfect for motivated individuals eager to support patient care through effective communication, detailed data management, and compassionate service. Join us to be part of a dedicated team committed to making healthcare accessible and responsive!

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person