Medical Call Center Specialist/Front Office

MUST HAVE EXPERIENCE WORKING IN A MEDICAL PRACTICE & MUST HAVE OUTSTANDING CUSTOMER SERVICE SKILLS.

We believe in providing extraordinary healthcare and concierge service excellence to our valued patients. We aim to provide an exceptional working environment for our employees. Whatever your role and whatever expertise you bring we are dedicated to helping you achieve your full potential in an environment of respect innovation and teamwork.

Our Mission is to help patients live better lives by providing them a safe, happy place to share with them knowledge and expertise that can enable them to make choices lending to better health, more success and happiness.

Our Mantra is to Hear Better, Smell Better, Breathe Better, Speak Better, Sleep Better, and Live Better.

Principal Duties and Responsibilities:

- DOFI should always have a smile on or off the phone

- Takes initiative to answer calls on the first ring

- Properly answer the phone using the script and introducing yourself

- Use phone etiquette to properly place a caller on hold, if necessary by asking first if they can be placed on hold, then once back on the line thanking the caller for staying on hold

- Look up existing patient, appointment to make or reschedule an appointment

- Understands the difference in appointments in the Meditouch system and the color codes

- To schedule a New Patient, enter patient demographics accurately 1-5

- Schedule appointments – NP, F/U, Audios, Procedures

- Able to read previous EMR system encounter notes to allow for answering patient questions

- Enter patient chart notes or alerts, if applicable

- Enter correct insurance information (HMO, PPO, Medicare, etc.) Knowledge of which insurances we accept and do not accept. Comfortable with self- pay language

- Ability to verify insurance benefits by computer and phone. Ability to read and understand insurance cards accurately

- Understand the process to use, submit, and read authorizations via HCP/THIPAS/Regal Med portals.

- Trained to schedule urgent referrals. Knowledge regarding criteria for an emergency and how to handle it in a calm manner

- Scan and assign faxes and forms. Understanding of types

- Trained to receive all tasks, auth, scheduling and reports

- Effectively work each provider’s priority lists

- Understanding of the on call schedule, screen calls for doctors

- Completes hospital consult paperwork and contacts on-call doctor

- Ability to speak with a difficult patient on the phone in a professional & compassionate manner. Knowing when to transfer the call to the Practice Leader

- Checks message in Meditouch system often during session for messages/tasks from providers, coworkers or management

- Assists Front Office Check-In staff to contact all No-Show appointments to reschedule appointment

- Inform MA and Front Office when patient calls to cancel or reschedule same day appointment

- Cleans front office, dofi room and break room according to front staff maintenance worksheet

- Be a team player. Provide Concierge Service Excellence to our valued patients

- Attend and participate in monthly staff meetings

- Train staff accordingly

- Maintain knowledge of Policy & Procedure Manual and any/all updates

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Work Location: In person