Medical Collections/Customer Service - Orthopedics

Dedicated to serving northeast Oklahoma’s bone, joint, and muscle needs, our specialty-trained doctors at Advanced Orthopedics of Oklahoma deliver the expert, compassionate care needed to heal, recover, and advance.

We proudly offer the highest level of comprehensive care for a variety of musculoskeletal concerns, from chronic pain to acute injuries, to area residents throughout Tulsa, Claremore, Bixby, McAlester, and the surrounding areas.

Job Summary: The Medical Collections/Customer Service will collect patient payments and set up payment plans following company guidelines. Actively reach out to patient(s) to discuss outstanding balance(s) for the purpose of collecting monies owed to Advanced Orthopedics. Assist patient(s) with questions regarding their statements, ensuring the patient(s) understands their financial responsibility and options for payment. This position will answer incoming or transferred calls to the business office to assist patients with billing questions; help resolve the call when possible or transfer to a team member when necessary.

Essential Functions and Responsibilities:

• Manage and follow up on outstanding medical collections for self-pay patients.
• Communicate effectively with patients to explain billing processes.
• Review patient accounts for accuracy and resolve discrepancies as needed.
• Maintain detailed records of patient interactions and collection efforts.
• Maintain individual office insurance accounts receivable at an acceptable level as outlined by AOOK.
• Identify possible issues or concerns that may impede insurance/patient payments and collaborate with manager to construct a resolution.
• Provide a thorough explanation of benefits to patients and properly explain reasoning behind balances and collections.
• Follow appropriate procedures before moving patients balance to collection agency.
• Answer incoming phone calls to the business office to help patient(s) figure out the balance.
• Take payments and set up payment plans from patients per company guidelines.
• Understand how to read an Explanation of Benefits (EOB) from insurance companies.
• Explain copay, coinsurance, and deductibles to patients.
• Run through and send out patient statements daily.
• Sort and distribute incoming mail daily.
• Print Itemized statements and mail or email to patients daily.
• Performs other duties as assigned.

Education:

• High School Diploma or equivalent

Work Experience:

• Minimum of two (2) years of experience in accounts receivable, customer service, or collections.
• Prefer two (2) years of experience in medical billing.

Licensure, Registration and/or Certification: N/A

Knowledge, Skills, and Abilities:

• Proven experience in medical billing or collections is highly preferred.
• Strong understanding of medical terminology and coding practices (ICD-9, ICD-10).
• Excellent communication skills, both verbal and written, to interact with patients compassionately.
• Detail-oriented with strong organizational skills to manage multiple accounts effectively.
• Ability to manage multiple priorities with frequent interruptions.
• Ability to meet deadlines.
• Problem-solving skills.
• Must be a team player.
• Answer many incoming phone lines.
• Work in a medical office.
• Ask patients for payment of services.

Supervisory Responsibilities: None.

Working Conditions:

• Work is performed in a medical office setting.
• May be exposed to communicable diseases, toxic substances, ionizing radiation, medical preparations, biohazards, bodily fluids, and other conditions common to a clinic setting.
• Involves frequent contact with staff and the public.
• Contact involves dealing with sick persons.
• Interaction with others may be constant and interruptive.
• Work may be stressful at times.
• May involve dealing with angry or upset individuals.
• May periodically work outside of normal work hours.

Physical Requirements:

• Requires sitting for long periods of time, standing.
• Walking to and from the Mail room and Printer, Fax, Copier.
• Requires viewing computer screen and typing for long periods.
• Requires normal physical strength to exert up to 30 pounds of force occasionally and or up to 10 pounds of force frequently to move objects.
• Requires normal physical agility, which includes stooping, bending, and stretching to access files and supplies.
• Requires normal concentration regarding complexity and timeliness of decision making.
• Requires normal memory, taking into consideration the amount and type of information involved.
• Average visual acuity necessary to prepare or review documents or operate equipment.
• Ability to speak, frequently conveying detailed or important information or ideas accurately.
• Ability to hear normal speech, both in person and on the telephone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What is your salary expectation?

Experience:

• Medical billing: 2 years (Preferred)
• Accounts receivable: 2 years (Preferred)
• Medical collection: 2 years (Preferred)

Work Location: In person