Medical Collections/Front Desk

Front Desk / Patient Reception Responsibilities

• Greet and check in patients for appointments in a professional manner.
• Verify patient insurance information and demographics.
• Schedule, reschedule, and confirm patient appointments.
• Answer phone calls and respond to patient inquiries.
• Collect copays, deductibles, and outstanding balances at check-in or check-out.
• Manage patient intake forms and update electronic health records (EHR).
• Maintain patient confidentiality following HIPAA regulations.
• Coordinate with medical staff regarding patient flow and scheduling.

Medical Collections Responsibilities

• Review patient accounts with outstanding balances.
• Contact patients via phone, email, or letters regarding overdue medical bills.
• Explain charges, payment plans, and insurance adjustments to patients.
• Process payments and update patient billing records.
• Work with insurance companies regarding denied or delayed claims.
• Follow up on unpaid claims and patient balances.
• Set up payment arrangements for patients when needed.
• Document collection activity in billing software or EHR system.

Medical Billing / Administrative Support

• Assist with medical billing tasks such as claim submission and payment posting.
• Verify insurance eligibility and benefits before appointments.
• Review Explanation of Benefits (EOBs) and resolve billing discrepancies.
• Maintain accurate patient financial records.
• Prepare billing reports for the billing department or practice manager.

• Knowledge of medical billing and coding basics.
• Experience with EHR systems (such as Epic, Athenahealth, or eClinicalWorks).
• Strong communication and customer service skills.
• Ability to handle sensitive financial discussions with patients.
• Basic understanding of insurance verification and claims processing.
• Organizational and multitasking skills.