Medical Collector

Position: Medical Collector

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary.
Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

Position Summary
A Collector is responsible for follow-up on outstanding accounts receivable for the hospital. Critical requirement is in communicating well with members of the public and accurately recording data. In a medical setting, a patient insurance collector is required to understand fee schedules, CPT codes and how they relate to third party payer contract reimbursement.

Position’s Essential Responsibilities

• Ensures billing is complete and accurate.
• Performs insurance appeals when appropriate, and process correspondence daily.
• Performs payment review and notifies Director of Revenue Cycle when payers are consistently underpaying or not paying timely.
• Negotiate payments
• Meet and exceed daily goals and monthly goals.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• The ability to balance both incoming customer service/collection inquiries from hospitals customers, while delivering an exceptional level of service.
• Work with customers to find and arrange collection solutions for individual accounts.
• Demonstrates ability to be team player.

Other Responsibilities

• Completes required orientation as directed by facility
• Follows facility and OSHA safety rules and procedures while on assignment
• Respects cultural and religious practices of patients
• Upholds HIPAA regulations
• Punctual and dependent for assigned/confirmed shifts

Position Requirements

• High School Diploma
• 3 years Medical Collections experience
• Customer Service, experience in a high call volume
• Listens well and devotes full attention to patients and medical professionals alike
• Has the ability to remain calm, even under the most stressful of situations
• Communicates well, both orally and in writing

• Is able to switch priorities based upon patient need
• Possesses a basic understanding of medical terminology and procedures
• Is able to maintain confidentiality
• Has a professional appearance and demeanor in order to make others feel more at ease
• Type at least 35wpm; MINIMUM REQUIREMENT
• Ability to multi-task in a fast-paced environment.
• Willing and able to work a flexible schedule, including evening shifts, overtime and weekends.

Working Conditions
Works in an office environment, where a great deal of time will be spent sitting in front of a computer screen. As a result, eyestrain and backaches are common. A great deal of stress is also associated with one of these positions, and workers will frequently come into contact with those who have communicable diseases as well. As a result, an employee must take extra care not to become ill themselves. Most people in this career field work full time, and hours can include weekends, holidays and overnight shifts.

Physical Demands

• Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds.
• Ability to stand for extended periods
• Fine motor skills
• Visual acuity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The overall physical demand rating for a job of the nurse falls within the Medium classification (exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work) according to the Dictionary of Occupational Titles.

N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry
Stand F 10 lbs or less O
Walk F 11-20 lbs O
Sit O 21-50 lbs O
Manually Manipulate F 51-100 lbs O
Reach Outward F Over 100 lbs O
Reach Above Shoulder F

Climb O Push/Pull
Crawl N 12 lbs or less F
Squat or Kneel O 13-25 lbs F
Bend O 26-40 lbs O
Grasp F 41-100 lbs O

Speak C

Employee Signature: Date:

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical collection: 2 years (Required)

Ability to Commute:

• Dallas, TX 75231 (Required)

Ability to Relocate:

• Dallas, TX 75231: Relocate before starting work (Required)

Work Location: In person