Medical Concierge Specialist

Client Overview
AllCare is a physician-founded, physician-led healthcare organization dedicated to delivering high-quality, accessible care to residents in Assisted Living Facilities. Our integrated approach combines on-site primary care, 24/7 concierge support, and seamless coordination with pharmacies and specialists, aiming to enhance resident well-being and reduce administrative burdens for facility staff.
Job Overview
We are seeking a detail-oriented and experienced Medical Concierge with a pharmaceutical background to join our care coordination team. Based in Egypt, you will play a vital role in managing medication logistics, onboarding patients, and supporting clinical workflows across 200+ U.S. Assisted Living Facilities (ALFs). In this role, you will collaborate closely with doctors, pharmacists, and facility staff to ensure smooth, safe, and efficient patient transitions into our care.
Work Setup: Hybrid role with rotational shifts (Pacific Time Zone) and two days off. Team members work from the Cairo office at least once a week.
Key Responsibilities

• Coordinate doctor logistics and ensure seamless scheduling of patient visits.
• Facilitate patient enrollment and accurately admit patients into the EMR system.
• Manage medication histories, perform reconciliations, and collaborate with U.S.-based pharmacies.
• Ensure all medication data and care plans are precisely documented and consistently updated.
• Serve as a liaison between facilities, physicians, and pharmacies to support medication-related communications.
• Ensure patient medications are adjusted on our system and refills orders are fulfilled.
• Partner with facility staff to streamline the onboarding and care transition processes.
• Maintain high standards of data accuracy and compliance across all patient records.

Requirements:
Minimum Qualifications

• Strong background in pharmacy, pharmacology, or pharmaceutical services (e.g., PharmD, licensed pharmacy technician, or equivalent).
• 1–3 years of experience in healthcare coordination, pharmacy, or a clinical support role.
• Familiarity with EMR systems and clinical documentation practices.
• Excellent command of English (written and spoken).
• Highly organized, detail-oriented, and able to multitask in a remote, fast-paced environment.
• Passion for improving care for elderly populations and supporting clinical outcomes.

Preferred Qualifications

• Prior experience supporting U.S. healthcare providers, pharmacies, or Assisted Living Facilities (ALFs).
• Working knowledge of HIPAA compliance standards and best practices in clinical data handling.

Benefits:
Why Join AllCare?

• Work on cutting-edge AI and B2B technologies: We are at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, and to make a real impact on the world.
• Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
• Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
• Competitive salary and benefits package: We offer a competitive salary [EGP 25,000 to 30,000] and benefits package to our employees (i.e. Health Insurance and Social Insurance).