Medical Front Desk Receptionist

Overview
Join our dynamic healthcare team as a Medical Front Desk Receptionist, where your energetic and welcoming presence will set the tone for exceptional patient experiences. In this vital role, you will serve as the first point of contact for patients and visitors, efficiently managing appointment scheduling, patient check-in and check-out, insurance verification, and medical record management. Your proactive approach and attention to detail will ensure smooth clinic operations while maintaining compliance with healthcare regulations such as HIPAA. If you thrive in a fast-paced environment and are passionate about providing outstanding customer service, this opportunity is perfect for you!

Duties

• Greet patients and visitors warmly, ensuring a positive first impression while managing multi-line phone systems with professionalism and courtesy
• Schedule appointments accurately using EMR (Electronic Medical Records)
• Verify insurance coverage
• Collect and review patient documentation, including intake forms, medical history, and consent forms, ensuring completeness and accuracy
• Assist with billing procedures by coding procedures using CPT (Current Procedural Terminology), ICD-10/ICD-9 codes, and supporting medical billing processes
• Manage appointment reminders, rescheduling, cancellations, and follow-up communications to enhance patient care plans and clinic efficiency

Experience

• Previous clinic or medical office experience
• Demonstrated proficiency with EMR/EHR systems
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing practices
• Familiarity with insurance verification processes including Medicare and private insurers
• Excellent computer skills including Microsoft Office Suite (Word, Excel) along with typing speed of at least 10-key for efficient data entry
• Exceptional patient service skills combined with professional phone etiquette and clerical support experience
• Bilingual abilities are a plus to effectively communicate with diverse patient populations
• Experience working in a medical clinic is preferred

Join us to be part of a dedicated team committed to delivering compassionate healthcare support! Your enthusiasm and expertise will help ensure our patients receive the highest quality care from the moment they walk through our doors.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person