Medical Front Desk Receptionist-Ophthalmology

Job Overview
We are seeking a dynamic and detail-oriented Medical Front Desk Receptionist specializing in Ophthalmology to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all visitors. This position offers an exciting opportunity to contribute to patient care excellence while utilizing your medical administrative expertise and technical skills.

Duties

• Greet patients warmly and efficiently manage patient check-in and check-out processes using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth.
• Verify insurance coverage, perform insurance eligibility checks, and conduct insurance verification to facilitate seamless billing processes.
• Schedule appointments accurately using medical scheduling software; coordinate follow-up visits and procedures in accordance with clinic protocols.
• Collect and review patient information, update medical records, and ensure compliance with HIPAA regulations to protect patient confidentiality.
• Assist with clinical documentation review, CPT (Current Procedural Terminology) coding, ICD-10/ICD-9 coding, and medical billing tasks to support accurate reimbursement.
• Manage multi-line phone systems with professional phone etiquette; handle patient inquiries, appointment rescheduling, and general questions efficiently.
• Maintain organized medical records, file documents appropriately, and support health information management activities within the clinic setting.
• Support front desk operations by performing clerical duties such as data entry, filing, typing with 10-key accuracy, and using Microsoft Office tools for documentation purposes.
• Facilitate communication between patients and healthcare providers by coordinating care plans and ensuring timely follow-up on outstanding documentation or test results.

Skills

• Proven experience in a medical office environment, preferably within ophthalmology or clinics utilizing EMR systems like Epic or Meditech or Mod Med.
• Strong knowledge of medical terminology related to ophthalmology and general healthcare practices.
• Familiarity with ICD-10/ICD-9 coding standards, CPT coding, and medical billing procedures including Medicare requirements.
• Excellent computer skills including proficiency in Microsoft Office Suite; experience with dental or medical practice management software such as Eaglesoft or Dentrix is a plus.
• Exceptional customer service skills combined with professional phone etiquette; ability to handle multi-line phone systems confidently.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Prior clinic or hospital experience involving intake procedures, insurance verification, appointment scheduling, and administrative support is preferred.
• Knowledge of HIPAA compliance standards and health information management practices to ensure confidentiality at all times.
• Strong organizational skills with the ability to review documentation thoroughly while maintaining accuracy under pressure. Join our team where your enthusiasm for healthcare administration meets your dedication to patient care! We are committed to fostering a supportive environment that values your expertise while offering opportunities for growth within the ophthalmology specialty.

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off

Work Location: In person