Medical Front Office Receptionist

West County Health Centers (WCHC) is a non-profit health center that provides comprehensive, quality, and accessible health care services to the communities of Western Sonoma County. At WCHC, our staff members are our most valuable asset. Come and be a part of an amazing team!

JOB SUMMARY: The Front Office Reception is primarily responsible for assisting patients with check in, screening insurances, collecting payments, overseeing triplicate RX pick up and offering patients general assistance and excellent customer service. Position is located on-site in Guerneville, California and requires some rotating evening and Saturday schedules.

Schedule: Monday-Friday 8:30am-5:00pm
Rotating Evening Shift: 12:00pm-8:30pm; Occasional Saturday Shift: 8:30am-12:30pm

DUTIES:

• Greeting and providing check-in assistance in a manner that ensures patients feel valued and supported within the health center.
• Acts as a Health Center liaison between patients and back office
• Acts as Call Center liaison to triage
• Collect and account fees for service
• Counsel patients for eligibility programs including Sliding Scale, BCAP, and Family Pact
• Manage information entry into the electronic health record such as faxes, previous medical records, radiology results, and assist with communication with other medical facilities through the electronic health record.
• Assist in the adoption and implementation of new technologies and activities that improve patient care and clinic efficiencies.
• Creates communication board listing: triage, on call/OB schedule, covering provider for the health center
• Run No Show/ Late Cancel reports
• Respond to web encounters
• Records and dispenses triplicate RX’s to patients
• Assist other office staff with copying, scanning, faxing, filing, and other general office duties as may be assigned from time to time.
• Completes opening and closing check lists
• Must comply with all federal, state and local laws and regulations, and WCHC policies.

EXPERIENCE:

• Bilingual Spanish/English preferred.
• Customer service experience in an outpatient setting or working with a health clinic desirable.
• Computer literacy and familiarity with office machines such as fax, copier, calculator.
• Good communications skills
• Efficiency working with an EHR (Electronic Health Record) is desired
• Basic office and equipment safety knowledge and practice
• Demonstrate a positive customer service, patient centered approach at all times.
• Must have excellent written and oral skills, strong organizational and analytical skills.

Physical Requirements:

• Must be able to move freely about the office and carry light loads (up to 25 pounds)
• Prolonged standing and /or sitting required.
• Ability to work with office equipment, including computers

We comply with applicable federal and state civil rights laws and do not discriminate based on race, ethnicity, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, gender expression, age, disability, or any other status protected by applicable laws.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Guerneville, CA 95446 (Required)

Work Location: In person