Medical Office Assistant

Medical Office Assistant
On Call Wound Care LLC

JOB TITLE: Medical Office Assistant

DEPARTMENT: Administration

SUPERVISOR: Beatriz Coccaro-Word

On Call Wound Care LLC provides the services of our nurse practitioners who evaluate and treat patients at the comfort of their home or if they are residing at a skilled or long-term care nursing facility. Our mission is to achieve faster healing of chronic wounds and to prevent the development of facility acquired pressure injuries by providing evidence-based treatments with an emphasis on value delivery and personalized compassionate care.

GENERAL JOB DESCRIPTION

Medical Office Assistant is responsible for managing the administrative and clerical tasks required by the practice. This position requires an individual with excellent communication skills, a warm caring attitude, and the ability to work independently as well as be able to multi- task while displaying a calm professional attitude representing On Call Wound Care LLC.

Administrative duties are listed below

MAJOR DUTIES AND RESPONSIBILITES

Answering phone calls, creating appointments, directing the calls as required, and handling all queries

Providing accurate and professional telephone support for incoming calls from patients, home health agencies, medical offices, and vendors.

Informing the Nurse Practitioner about patient schedules including making routes with the software application

Maintaining an electronic filing system for all patient documents and reports submitted by entering them into the EMR

Answering emails and other electronic messages as required

Managing supplies inventory and placing orders as required

Transcribing all notes and documents related to treatments after nurse practitioner evaluates patients

MINOR DUTIES AND RESPONSIBILITIES

Prepare routes for the nurse practitioner based on given addresses (usually 8-10 per day)

Open correspondence and electronically deposit checks that come from insurance companies

Write and send thank you cards to referring providers and home health agencies

Order and maintain inventory of wound care supplies

Make copies of documents

Responsible to ensure patient information and demographics are entered quickly and correctly.

Responsibilities will include various office administrative tasks such as document scanning, copying, sending faxes, spreadsheet entry, making reminder calls, answering busy multi-line phone systems, and managing clinic scheduling. Including other duties as required as the practice grows.

QUALIFICATIONS FOR THE JOB

Education:

Must have a High School Diploma or GED Equivalent

Experience:

Administrative / office experience- 1 year

Experience working in medical offices preferable

Other:

Reliable transportation

Be familiar with EMR and CRM systems for data entry

Must be bi-lingual English and Spanish

KEY COMPETENCIES

Strong understanding of EMR systems

Familiar with CRM programs

Answer a busy multi-line phone system with a friendly and professional tone and direct callers to the appropriate department. Manage multiple front office tasks. Be flexible and proactive as clinic demands shift on a regular basis. Acquire and enter demographic and insurance information into the computer, schedule new consultation and follow-up appointments, Is able to manage confidential information available in the medical records. This position requires an individual with excellent communication skills, a warm caring attitude and the ability to work independently as well as be able to multi-task while displaying a calm professional attitude.

PHYSICAL REQUIREMENTS

Must be able to sit for 2-3 hours at a time.

Must be able to lift up to 10lbs of medical supplies, files, etc.

Job Types: Part-time, Contract

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid training
• Professional development assistance

Application Question(s):

• Why do you believe you are the best candidate for this position?

Education:

• High school or equivalent (Required)

Experience:

• medical office: 1 year (Required)

Language:

• English and Spanish (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person