Medical Office Front Desk Receptionist

Front Desk Receptionist - Adult Primary Care

The Position.

• Full time (40 hours / week).
• Non-Exempt (Hourly).
• On-Site.
• Monday - Friday, NO weekends!

As a Front Desk Receptionist in our Adult Primary Care practices, you are often the first smile patients see and the first voice they hear. You play a vital role in creating a welcoming, organized, and positive experience from check-in to check-out.

This position is ideal for someone who enjoys staying busy, loves helping people, thrives in a fast-paced environment, and can easily adapt to working across different clinic sites. You will support patients, providers, and your team through scheduling, coordination, insurance verification, and clear communication - all while keeping the front office running smoothly.

If you take pride in delivering exceptional service, staying organized under pressure, and being part of a collaborative and growing healthcare team, you’ll fit right in with us!

The Locations: Inland Empire, CA (Multi-Site)... and growing!

• (2) offices in Murrieta, (1) in Temecula, (1) in Sun City, (1) Hemet at this time.
• Temperature-controlled outpatient clinic settings.
• Parking lots available.

What To Expect.

• Frequent in-person and phone interaction with patients, providers, and team members.
• High-volume scheduling, coordination, and administrative workflow throughout the day.
• Ability to multitask while maintaining accuracy and professionalism.
• Prolonged and continuous computer and office phone use, including data entry, typing, and EMR documentation for the majority of the workday.
• Prolonged periods of sitting, standing, and speaking.
• Handling patient intake documents and payment processing.
• Exposure to a clinical healthcare environment and fast-paced environment.
• Assignment to any of our five clinic locations based on operational needs.
• A structured, process-driven environment focused on efficiency and quality patient care.

The Ideal Candidate.

• Positive and professional demeanor.
• Reliability and strong work ethic.
• Empathy and a caring approach toward patients.
• Collaborative team mindset.
• Ability to work with urgency while maintaining organization and attention to detail.
• Ability to perform effectively under pressure.
• Strong healthcare experience and medical terminology knowledge.
• Familiarity of healthcare services and understanding healthcare insurance and verification processes.
• Commitment to delivering an execeptional customer and patient care experience.
• Call center experience, preferred.
• EMR/EHR proficiency with accurate data entry skills.
• Exceptional communication, coordination, and scheduling abilities.
• Ability to handle expectations as described.
• Comfortable to work across all clinic locations in support of operational needs; reliable transportation required.

The Wage.

$19 - $22.00 per hour; will be determined based on experience, skills, and qualifications.

The Summarized Duties.

• Promptly answer incoming calls, screen and route appropriately, and take detailed and accurate messages.
• Input and verify patient demographics and insurance information.
• Schedule, confirm, cancel, and reschedule appointments in accordance with established guidelines.
• Utilize proper registration protocols, update existing patient data, and apply appropriate visit types.
• Maintain knowledge of provider schedules and scheduling restrictions.
• Greet patients and visitors in a professional and welcoming manner.
• Obtain all required documentation and information during check-in.
• Complete check-out procedures according to office protocols.
• Collect patient payments, accurately post transactions in the EMR system, balance cash drawer, and reconcile daily batches.
• Maintain front office cleanliness, organization, and safety awareness; notify supervisors of any concerns.
• Maintain working knowledge of providers, clinic locations, and personnel.
• Maintain compliance with all company policies and procedures, healthcare compliance standards (including HIPAA), and applicable federal, state, and local regulations.
• Perform other duties as assigned by management.

This summary description outlines the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change based on business needs.

The Required Skills and Other Qualifications.

• Minimum 1 - 2 years of experience as a Front Office or Medical Receptionist.
• Strong time management skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• High accuracy in data entry and documentation.
• Comfortable with technology and learning systems.
• Understanding of HIPAA regulations and patient confidentiality standards.
• Conflict resolution and de-escalation skills.
• Professional phone etiquette.
• Adaptability to workflow changes.
• Dependability and punctuality.
• Flexibility to adjust to different clinic environments.
• Ability to work in a team environment, as well as independently with minimal supervision.
• Reliable transportation and ability to travel to assigned clinic locations as assigned.
• Experience with Athenahealth EHR/EMR preferred.
• High School Diploma or equivalent required.

The Perks.

• No evenings or weekends!
• Major Holidays Off - paid!
• Vacation and Sick Leave.
• Frequently catered lunches.
• Group health benefits: Medical, Dental, Vision, Disability Insurance.
• 401k Safe Harbor and Profit Sharing.
• LifeMart and/or CAL Perks Membership Program - discounts for theme parks, sporting events and more!

Perks and Benefits are offered in accordance with company policy, eligibility requirements, and applicable law.

Why Join Our Team?

Join a growing, multi-site Adult Primary Care practice where professionalism, teamwork, and compassionate patient care are at the heart of everything we do. We believe every team member plays a meaningful role in shaping the patient experience and supporting our communities.

With a consistent Monday–Friday schedule, a mission-driven environment focused on quality patient care, and opportunities to grow within a dynamic healthcare organization, this is more than just a job — it’s a place where your work truly makes a difference.

The Legal Jargon.

Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, or any other status protected under federal, state, or local law.

At-Will Statement
Employment with the Company is at-will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.

Reasonable Accommodation
We provide reasonable accommodations in accordance with applicable law. Applicants requiring accommodation during the hiring process should notify us.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Application Question(s):

• In 3–5 sentences, describe a time you handled a challenging interaction or high-pressure situation in a professional setting. Please begin your response with “QualityCare.”
• This position requires flexibility to work at any of our multi-site clinic locations as scheduled. You will be assigned to one clinic location per shift and will not be required to travel between locations during your shift. Are you able to meet this requirement?
• This position involves handling a high volume of phone calls while assisting patients in person. In 2–4 sentences, describe your experience multitasking in a fast-paced environment. Please include the number “3” at the end of your response.

Work Location: In person