Medical Office Lead

Job Title: Office Lead
Location: Downtown Jersey City, NJ
Job Type: Full-Time

About Us:
Conveniently located in the heart of Jersey City (10 minutes from Manhattan), Liberty Physical Therapy is #1 rated multi-specialty physical therapy practice with a focus on clinical excellence and patient care. Our mission is to provide high-quality, personalized care to our diverse patient population. We are currently seeking a smart, dedicated and organized Office Lead to join our collaborative team.

Position Overview:
As an Office Lead, you will run & manage day-to-day front office operations at one of our locations. You’ll coach the front desk/PCC team, keep schedules full, ensure accurate benefits and POS collections, support providers, and create a welcoming, efficient patient experience. This is a vital role that requires professionalism, attention to detail, and strong interpersonal skills.

Responsibilities:

• In charge of overall operations & success of the location
• Ensure patient experience is always seamless, promoting exceptional customer service
• Prevent and address patient complaints and concerns
• Greet patients warmly, schedule appointments and manage front desk operations
• Handle inbound calls and respond to patient inquiries. Verify insurance benefits
• Maintain accurate patient records and data entry
• Coordinate patient flow and communicate effectively with therapists and staff
• Train, coach, and QA front desk/PCC tasks
• Assist with billing, copay collection, and administrative tasks as needed
• Ensure HIPAA compliance and uphold a high standard of patient confidentiality

Requirements:

• Prior medical office experience required
• Ability to work 2–3 evenings per week until 8:00 PM
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Team-oriented with a positive and proactive attitude
• Self-starter who can work independently and take initiative
• Proficiency with computers and office software
• Experience with Raintree EMR system is a plus

Benefits:

• Competitive salary based on experience
• Performance-based Bonus
• Medical, Dental & Vision Insurance
• Commuter Benefits
• Paid time off
• 401k Retirement Match
• Supportive and collaborative work environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of Medical Office experience do you have?

Ability to Commute:

• Jersey City, NJ 07302 (Required)

Work Location: In person